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TOPIC:

Member unable to login and not getting emails 11 years 1 month ago #34118

davidlap
Topic Author
Offline
New Member
Posts: 1
Thank you received: 0

I am the admin for club 4031 www.chelmsfordtoastmasters.org.

Carynne Corvaia This email address is being protected from spambots. You need JavaScript enabled to view it. is our current club president and has been a member for several years. For the past several months she has indicated that she has not been able to login to the site. We cannot trace back to when this all started but I suspect it may have started as far back as when we made changes to our officers last June. One thought is that there may be an issue with the email alias for club president.

I have sent her the login instructions to renew hew password but she does not receive any emails from the site. I have logged in as her by using her name and the site admin password and everything looks correct.

Her email has not changed during any of this process.

I do not know what to do next except to delete her and add her back in but wanted to check here first before doing that.

Thank you in advance for any assistance in the matter.

Chelmsford Toastmasters - Club 4031

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Member unable to login and not getting emails 11 years 1 month ago #34120

Brian
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Administrator
Posts: 10451
Thank you received: 3863

Your president is receiving the emails have her check her spam box

Mar 12 15:41:18 toastmastersclubs sendmail[13650]: s2CFfF72013543: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=135686, relay=mta7.am0.yahoodns.net. [98.136.217.202], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 12 16:29:55 toastmastersclubs sendmail[17901]: s2CGTqDV017879: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=136734, relay=mta6.am0.yahoodns.net. [98.136.217.203], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 12 17:22:57 toastmastersclubs sendmail[19671]: s2CHMsQJ019599: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=137409, relay=mta7.am0.yahoodns.net. [66.196.118.34], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 13 06:11:04 toastmastersclubs sendmail[28476]: s2D6AuwN028352: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:08, xdelay=00:00:03, mailer=esmtp, pri=229679, relay=mta7.am0.yahoodns.net. [98.136.216.25], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 13 10:46:07 toastmastersclubs sendmail[24308]: s2DAk5gj024304: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=122238, relay=mta6.am0.yahoodns.net. [98.138.112.33], dsn=2.0.0, stat=Sent (ok dirdel)

If she is using Internet Explorer have her check her cookie settings to this doc
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings

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Member unable to login and not getting emails 11 years 1 month ago #34121

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	davidlap wrote: One thought is that there may be an issue with the email alias for club president. She has "Do NOT create a public officer alias for me" checked in her profile. Therefore, the president officer alias will not work. Do not know if that is relevant to the situation.
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