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Admin Logout 9 years 11 months ago #35398

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Hi, I am the administrator of our club website, but lately I am unable to do the admin work. I logon to the site as administrator and launch the admin console, but it seems to log me out right away. Below is the message I get when I try to do the Membership management function: (other members in the club have the same problem).

<center><img src="/images/tm-logo.jpg">
<p><b>You are no longer logged in. Please log in again.</b></p></center>

I also no longer can edit or create agendas. Thank you for any help in this matter as we can't really use the website very well for our needs at this time.

Ray Wimsett
Sunset Toastmasters - 4304
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35400

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Sounds like you are using Internet Explorer. Please check you cookie setting to match this doc.
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Admin Logout 9 years 11 months ago #35401

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Actually I am using Chrome. Our company still has an old version of IE that always causes problems so I never use IE except to go to internal website. I get the same error in IE, which I just tried. Is there a settings document for Chrome that maybe I can try if that might be the problem. Thanks, Ray
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35404

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Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Admin Logout 9 years 11 months ago #35405

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The setting are correct according to this document. I had been able to do everything fine but now I have this problem. I just tried it on my iPhone with the Chrome browser and got the same problem I think I even tried it at home and had the same problem but I will try again later today. But I am thinking it might be a server problem rather than a browser one. Thanks for you help, I appreciate it.
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35406

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I use chrome and was able to log into your site and edit the home page.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Admin Logout 9 years 11 months ago #35408

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I will try it from home and if that works I will know for sure that it is a problem with my work computer. And maybe I will just have to edit from home if I can't get it to work here. Thanks, Ray
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35442

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I finally got a change to try this on my home computer and I still have the same problem. After I logon as a member I logon as the admin. It seems like it works but as soon as I try to do something, like go to member management, it says I am logged out as admin. I tried to edit the home page after again logging in as admin and it seemed to be letting me do it. But after I saved it the changes were not made and I was logged out as admin. I used to be able to do it and now that it is happening on more than one computer, it makes me think that it is a problem with my userid or is a server problem. I don't know what to do now. I am going on vacation for two weeks and will try when I get back but unless something changes on the server end I don't have a lot of hope. Since the club relies on me for maintaining things this is a problem I hope we can resolve. Thank you for all your effort and I pray we find the solution when I return. Ray
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35443

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What happens when you just log in as the admin do you have the same problem?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Admin Logout 9 years 11 months ago #35447

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I still get the same error if I log in as admin and am not logged in as a member. I have now tried three different computers and two different browsers and the result is the same. I know you said you could log on to our website and it worked fine. So it is puzzling for sure.
Ray Wimsett
Sunset Toastmasters - 4304
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Admin Logout 9 years 11 months ago #35448

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Are you running any addins in your chrome

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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