TOPIC:

look for a javascript error, maybe.

Steve, I'm not exactly sure how to look for a javascript error. I'm good but can't quite figure that out!

I was able to open up the dev tools window. When I preserved the console log, I could see that the site was navigating to the other custom pages; however, when I went to UpcomingRoles.html, it says it simply went to the home page. It never tried to go to the custom page. When I hover over the link in the menu, it says it is pointing to the custom page. When I try to put the URL directly into the browser, it also goes to the home page (and the console log records the same). Very strange. Something is going on.

I just changed the name of the custom page from UpcomingRoles.html to month.html. Now the page loads. What the heck? Why would the name matter? We'll see if the new name causes problems in the next few days. If the pattern holds true, the page will work for a few days and then break again.

Are you still having issues?

I have a couple of hours in the morning to look things over.

Thank you for checking in. Since I changed the page name from UpcomingRoles.html to month.html 24hrs ago, the problem has not come back. However, I'm not confident this is resolved. I'd appreciate anyone who would think into why renaming the page would solve the issue. I've already renamed the page once last month and the problem came back. Something strange is going on.

Ok. I will do some research, but let me know as soon as the issue returns.

The problem just returned. This time, instead of being on the "upcoming roles" custom page, it is now happening on the "member videos" and "membership support" pages. What the heck? Maddening for us and for you! Can we take a fresh look at what is going on. It makes no sense that we are the only club experiencing this. Maybe most clubs don't use custom pages and thus haven't discovered the issue? I'm going to change the name of the "member videos" page because we need access to that tonight. We have learned that changing the name of the page works. I'll leave the other page alone for your testing.

The problem continues. For different users on different computers. I've been playing a game of "change-the-page-name" to tap dance around this, but it is extremely frustrating and disruptive. Can someone please help?

Another club member who works in IT reported that he is experiencing the problem in IE but not in Firefox. Hope this helps anyone attempting to resolve this issue with custom pages not showing and redirecting the browser to the home page.

Once again, I will say this is a cookie problem, please make sure the IE cookies are set to this Doc.
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings

Thanks Brian. I have already included screenshots of the cookie settings and followed all instructions (on my computer). That does not seem to solve the problem. Today, the problem is not happening for me, or else I would be willing to show you or anyone else what is happening. If I didn't see it with my own eyes, I would not believe it. As soon as it reoccurs on my computer, I'm happy to show it to anyone that wants to see it.

I switched your club to running test code so that I can do some data captures independent of other clubs.

Let us know the next time you run into the issue, so that I can check my test log and see if any useful information got captured.

Thank You! I just logged in as me (This email address is being protected from spambots. You need JavaScript enabled to view it.) and clicked on UpcomingRoles.html and recreated the problem. I actually did that twice. So hopefully your debug/test/logs captured it.

I see this entry captured in the test log... would 21:27:32PST be about the right time for you? (I keep my logs in PST for me... I am in LA)

If so, then you are getting logged out which is resulting in the redirect, since both MLOGGEDIN and LOGGEDIN are showing empty

In that case, log out as a member, then log in, then refresh, then edit the url showing to put ?cookies on the end of it (ditch any ? parameters already there 1st) For example: http://www.earlybirdtoastmasterskc.org?cookies in the browser address bar.

Copy paste what you see on the screen back here.

FTH.ConsoleSize=1269.84x759.84
__utmt=1
FTH.SingleSession=1
FTH.RevDate=1475643828.80815
FTH.MSID=RWZGcDDYlK0QcVd6sStf9NTdl
FTH.MSingleSession=1
FTH.ClientTZOffset=300
__utma=138826023.372186820.1473731982.1475641654.1475643739.44
__utmb=138826023.4.10.1475643739
__utmc=138826023
__utmz=138826023.1473731982.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)

One of my two theories was that somehow I was getting logged out. However, that makes no sense. The blue button on the page still shows me as logged in. I can still access member only pages. It is only this page that causes a problem.

Ok, so you are saving a cookie... MSID is the member log in session id. That is good.

hmmm... let me check a few things.

I added another data capture... see if you can reproduce the issue again.

Just reproduced the problem.

Not seeing a redirect in the log this time...

Just reproduced it again. Hit lots of different pages. Only UpcomingRoles.html went back to the home page.

Not seeing anything in the log now.

I have to retire for the eve... will come back to this when i have some time.

Try taking copying the content from the page to a different page, then make the offending page blank. (leave name intact, but no content)

see what happens w/ that.

I've tried that before, and just tried it again. No difference. Problem still exists. Good night.

Ok, see the following forum thread and the resolution I explain in it:

support.toastmastersclubs.org/5-support-...web-page-not-showing

It was the same issue, I think.

I agree this sounds like the same issue, and your fix makes sense. Will this automatically start working for our members? I'm not sure I can adequately communicate to our members how to clear their cache, nor am I confident they can do that on their own.