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TOPIC:

Admin Emails Never Received 7 years 6 months ago #58989

DonD
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

Hello,

I tried registering my club for FTH and see that our site is active, however I never received any email with admin passwords to login and start using it. I verified my email is the public contact on TI's website and that no one else in the club has received it either. Every time I try to resend the password it never arrives. I checked spam/junk/quarantine files.

Club #2211

Would love to get logged in and starting using this resource!

Thanks,

Don, ACB

The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58991

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

You are not the registered admin... Jack Siulinski is. Any password reset emails would go to him as he is the registered admin.

You can request the registered admin be changed here : www.toastmastersclubs.org/change

Also, none of the members in Membership Management have email addresses entered. That will be a problem also.

Please get familiar with our online documentation:
support.toastmastersclubs.org/doc

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58993

Brian Offline Administrator Posts: 11654 Thank you received: 3880	I do not see any sites for club 2211 I do not see a request either. Club 2211 is not listed as an active club on Toastmasters.org Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58994

DonD Topic Author Offline New Member Posts: 2 Thank you received: 0	I attempted to change the admin but it doesn't recognize our club number even when copied directly from TI or typed in without the leading zeros.
	The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58995

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Brian wrote:
I do not see any sites for club 2211

I do not see a request either.

Club 2211 is not listed as an active club on Toastmasters.org

Brian, 2211.toastmastersclubs.org/ works.... Something weird going on...

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Admin Emails Never Received 7 years 6 months ago #58996

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, I figured it out.

Club number 1426328 has a website in the system using a website *alias* 2211

This is a problem. We cannot allow clubs to have aliases that are all numbers because of the potential for clashes with club numbers.

So, it is correct that club # 2211 does not have a website in the system. However, there is a club with that # as a website alias.

:pinch:

Last edit: by SteveTheTechie.

The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58997

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Don,

You need to request a website here : www.toastmastersclubs.org/welcome/

You are going to temporarily have trouble accessing it because of the club that is using alias 2211.

We will have to ditch that alias to eliminate the clash with your club number.

The topic has been locked.

Admin Emails Never Received 7 years 6 months ago #58998

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, DonD, please use the www.toastmastersclubs.org request form to get your website now.

I have ditched the alias for the other club that was using 2211 as the website alias, so you should be able to access your new website once it is approved.