TOPIC:

An officer of our club accidentally blacklisted her own membership email address on our club's website. She sent out an email from the club's website using her officer's email address and she received a message asking if it was spam and that she should click the link to whitelist OR click the link to blacklist. The confirmation she received then said she was successful in blacklisting the address. She must have hit the wrong link (which is the problem doing it on the little screen of your phone). She wants to get her personal email address off the blacklist so that she can receive club emails coming from the club's website. How do we do this please? Thank you.

See support.toastmastersclubs.org/doc/item/email-and-contact-forms (about half way down the page).

The admin can remove her address from the blacklist.

1) Please post your club number.

2) if you know who it is when report a problem a first name often helps us determin what is going on.

1. club #650660
2. the member's name is Leah Kyaio
I'm in our club's website now trying to find where to go to remove her from being blacklisted, but having trouble finding it.
Thank you for your reply. Very appreciated.

Looks like I need to put in some "Ooops! prevention" for this.

Thank you for the link and the docs! They really helped. As you can tell, I'm new at this role for my club, but it's yet another Toastmasters learning opportunity. I really appreciate your support in making it possible to help my club. I successfully removed our member from our club's blacklist. She's very happy! Thank you kindly.

I just now successfully removed her address from our club's blacklist. She's very happy to be back onboard!

Thank you - that's a great idea, which would help some of us who are new to our club's role!

I have added oops! prevention for the Is this SPAM? links feature that adds email addresses to your club blacklist. This code change ensures that you cannot add your own email address to your club blacklist.