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TOPIC:

Contact email address not working 6 years 8 months ago #64427

EmilyMorgan
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Hi there,

We have been unable to get our contact email address, This email address is being protected from spambots. You need JavaScript enabled to view it., to work. We have received many reports from guests that they have been unable to contact us with this address. Is it possible to investigate the issue and fix it? It would be very useful to have an email address to put on our brochures and Facebook.

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Contact email address not working 6 years 8 months ago #64428

Brian Offline Administrator Posts: 11647 Thank you received: 3880	support.toastmastersclubs.org/doc/item/email-and-contact-forms Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Contact email address not working 6 years 8 months ago #64429

EmilyMorgan
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Hi, thanks for this and we know how to enable the email. The problem is, when I enable it and send a test email, it seems to go through fine for me. But we continually get visitors saying that they get error messages when they try to use it. Is there any reason you can think of why this might be so? Of course, we might have mistyped it, and we do check for that. Is it possible that an outgoing email can be stopped by their provider?? It seems odd to me.

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Contact email address not working 6 years 8 months ago #64432

Pam
Away
Administrator
Posts: 3597
Thank you received: 1071

Are they using the contact-us form, or have you published the This email address is being protected from spambots. You need JavaScript enabled to view it. email address?

Can you find out what the error message says?

Typos, as you've mentioned, would cause an email fail. If they use BCC the message won't go through. I see a few of those in the logs, but they seem to be spam messages.

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

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Contact email address not working 6 years 8 months ago #64433

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, I looked into this and I sent you a test email. I thought it may be related to non-members, but my email went through just fine.

I did see where you were having issues in the past, 7/17/2017 is the most recent date of that. Did you enable the contact address around then?

Also, some of the non-members are using the wrong address, This email address is being protected from spambots. You need JavaScript enabled to view it., which will not work for the contact address.

You have to make sure people are using the correct address... it is not arbitrary.

Wrong To address:

WARNING (Not Authorized: cmpwhite470@gmail.com; Bounced)	 Tue 2017/07/25 02:36:18 UTC	 Club:[2115]	 From:[cmpwhite470@gmail.com]	 To:[2115@toastmastersclubs.org]	 CC:[]	 		Subject:[payment of fees for Andrew McCausland]	 ALL To:[]	 ALL CC:[]

Right To address:

SUCCESS (User Email)	 Fri 2017/07/28 02:50:56 UTC	 Club:[2115]	 From:[brangeneemily@gmail.com (Emily M Morgan)]	 To:[contact-2115@toastmastersclubs.org>vsmith7205@yahoo.com]	 CC:[]	 Subject:[test]

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

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