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TOPIC: New members cannot login

New members cannot login 11 months 3 weeks ago #66805

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Many new members cannot login to schedule themselves for speeches. It is discouraging new members from joining because they have heard about the issue. They receive the new member email, but authenticate does not work for them. Help.

Power Speaker President
Tamara Hall
This email address is being protected from spambots. You need JavaScript enabled to view it.
(205) 257-1780
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New members cannot login 11 months 3 weeks ago #66806

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Please be specific in who, at least a first name, and Club number

New members can schedule themselves as soon as the Site Admin or the VP.Membership adds them to the system. Remember there is no link between FTH and the Toastmasters.org site, so as soon as your vote the new member in they can be added to the FTH system.
Thank you

Brian McDonald DTM
Lead Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Past District Director District 61 for 2016-2017
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.org
The following user(s) said Thank You: LindaMann
Last edit: by Brian.
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New members cannot login 11 months 3 weeks ago #66807

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The member has already been added to our Power Speaker Toastmaster site. Club 9309. Toastmaster Brenda Young and Jonathon Homan.

This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I help them?

Thank you.
Tamara
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New members cannot login 11 months 3 weeks ago #66808

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They were just sent a welcome to the FTH website... Once they login and create a password, they can go in and volunteer for any role...
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New members cannot login 11 months 3 weeks ago #66810

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Thank you both. I hope this works. They were both sent the welcome email before and somehow do not receive it. I do not know if our firewall is blocked for some at work. I changed mine to my personal email address, so that I could receive messages. However, most want to only use their work email. Hope this works this time. Both emails said Jonathan though even the one sent to Brenda. I will call her.

Thank you for trying to help us. I will let you know if they do not receive the email. So far, that is what has been the case.
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New members cannot login 11 months 3 weeks ago #66811

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Brenda must not be here today; however, Jonathon is saying that he did not receive an email. I was copied to know that a member was requesting a login, but I use my personal email and not my work email.

In the meantime, Johnathn still cannot get in. Thank you. Tamara
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New members cannot login 11 months 3 weeks ago #66812

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Johnathan was sent the welcome message, but he does not receive them. Therefore, he still cannot set a password or login. What can I do to help this member?
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New members cannot login 11 months 3 weeks ago #66815

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the emails were sent to his work email and were accepted. He needs to contact his IT department and ask what they did with the emails. Give this log excerpt to him to give to his IT folks.

Dec 12 20:58:30 toastmastersclubs sendmail[22941]: vBCKwTWm022938: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121330, relay=mxb-00113601.gslb.pphosted.com. [67.231.153.31], dsn=2.0.0, stat=Sent (2erch481d7-1 Message accepted for delivery)
Thank you

Brian McDonald DTM
Lead Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Past District Director District 61 for 2016-2017
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.org
The following user(s) said Thank You: hallt93
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New members cannot login 11 months 3 weeks ago #66822

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The following user(s) said Thank You: LindaMann
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