TOPIC:

I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken

1) you need to fix the club contact email address on toastmasters.org you cannot use officers-nnnn@

2) then follow these directions to change the site admin.
support.toastmastersclubs.org/doc/item/w...-no-longer-available

kenbraly wrote:

I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken

The admin change page works for me. We cannot do much else to investigate without more information: your browser, a screen capture, any javascript errors (via the developer console), etc.

Thank you for the reply. I have the same problem in Firefox and Safari browsers (running on Mac).

Attached are the screen capture and Javascript console.

Clearly there are some Javascript errors; I hope you know what they mean!

Thank you for any ideas you have; is there something I need to change?

-Ken

P.S. Brian said we needed to change the club's contact email address on the TMI website. That's been done.

NOTE: The contact email(s), This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it., will be used for approval of this request.

The confirmation link has been sent to those listed as club contacts ( This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. ). You will be notified once one of the contacts confirms or denies the request.

You have a local issue with your PC, i have used the form and it works fine.

This problem is reproducible w/ Firefox if the change web page is loaded with http: instead of https: -- I have not tried this w/ Safari, but I suspect it is the same "trigger".

For some reason that I have not yet figured out the change page is getting CORS (cross origin security errors) errors when it is loaded w/ http: This is odd, since I am explicitly using relative URL references to avoid this sort of problem.

When I use Chrome, it forces the connection to be upgraded to https: for me, so the problem is not seen then.

For now, we need to make sure this page is loaded w/ https: until I can figure out how to prevent the issue.

NOTE: This issue may also apply to the new website setup page, since the coding is similar.

Ok, I have added a line of Javascript to force these pages to load w/ https: as a workaround until I can figure out the root cause of the CORS issue and fix it.

Every thing should work OK now.

Hi Steve,

Someone got the system to send me a confirmation request to change admins. Whoever did that, that you very much! I made the change successfully.

There's a page on the FTH2 site, "When previous administrator is no longer available." On that page is a link to www.toastmastersclubs.org/change/. If I click that link, I am taken to the change page with http: (I looked at the page source) and it still doesn't work for me. But if I change the URL to https: it does.

So thank you for your research into this issue. You might want to change the link on the "admin no longer available" page to use https: since that seems to be the issue. I don't know if there are other links on the FTH2 site that might need to be changed.

And you might point out to Brian that "You have a local issue with your PC" was not the source of the problem, so jumping to that conclusion was a bit premature.

Thanks again,
-Ken

kenbraly wrote:

And you might point out to Brian that "You have a local issue with your PC" was not the source of the problem, so jumping to that conclusion was a bit premature.

Maybe, but please understand that we are still a bit on the learning curve about some of the nuances of supporting https in the system, and this problem was actually the result of a combination of subtle factors that only showed up in certain browsers, so I think you should cut Brian some slack.

I had to really dig for the factors that caused the problem, and I was only able to determine that it was https related from your posting of the Javascript error messages and doing some Google searching for whether https can cause CORS errors in Javascript. (It can.)

I could probably make a reasoned argument that https is not really needed for this form, but since our support for it for the websites was getting muddied with this form (which really is a system form not associated w/ any particular club) in this case, I just decided to save myself some future headaches and I am now forcing the form to load w/ https.