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New member unable to set password/login 5 years 5 months ago #72855

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I have setup this person's email as a member. She did the AGREE for the email so her email is now in the member list. Then she tried to authenticate and set her password and this is the popup she got.

I have deleted her email from the member list and we tried again, and still she can not set her password and get access.

She is using a hotmail account.

Thank you if you can help me.
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New member unable to set password/login 5 years 5 months ago #72856

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Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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New member unable to set password/login 5 years 5 months ago #72858

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I needed at least a first name so I can check what is happening with the email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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New member unable to set password/login 5 years 4 months ago #72877

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Hi Thank you for your help. Her name is Ning Hu.
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New member unable to set password/login 5 years 4 months ago #72879

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You still have not supplied your club number without it we can do nothing.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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New member unable to set password/login 5 years 4 months ago #72880

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Hi. Thank you for your help. I am new to this. Sorry I didn’t know what I should supply. Again thank you for your help.

My club numbert is 5902.
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New member unable to set password/login 5 years 4 months ago #72881

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I have checked and the emails are going to the person in question.

If the links in the emails wrap to a new line they need to copy into notepad so the link is a single line then copy and paste into their browser.

SUCCESS (Form Email) Tue 2018/11/20 02:05:46 UTC Club:[5902] From:[This email address is being protected from spambots. You need JavaScript enabled to view it.] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[YOU the INFLUENCER] YOU the INFLUENCER Advanced Speakers Club Member Authentication E-mail For Ning Hu]
SUCCESS (Form Email) Tue 2018/11/20 02:06:03 UTC Club:[5902] From:[This email address is being protected from spambots. You need JavaScript enabled to view it.] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[YOU the INFLUENCER] YOU the INFLUENCER Advanced Speakers Club Member Authentication E-mail For Ning Hu]

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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New member unable to set password/login 5 years 4 months ago #72882

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Hi,. Thank you for helping me.

The problem has not been receiving emails. The problem is in trying to be able to authenticate so that she can reset her password and then access the member only part of the website. I am again attaching the message that she received with an error. She can not access the member only portion because she can not authenticate and get a password.

Thank you again
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New member unable to set password/login 5 years 4 months ago #72883

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have her click on the reload link at the bottom of the club page and request a new authentication and click on the new email link and let us know what happens

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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New member unable to set password/login 5 years 4 months ago #72884

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Thank you again. I sent her an email asking her to try per your note. I will let you know as soon as I get a reply from her. Thankyou.
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New member unable to set password/login 5 years 4 months ago #73003

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Hi. Thank you again for helping me to get Ning's login issue taken care of. She infect last weekend was able to login. THANK YOU!
The following user(s) said Thank You: Brian
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