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Member not getting club or password reset emails 5 years 3 months ago #73234

Mark Perlik Topic Author Offline New Member Posts: 2 Thank you received: 0	Club 3802 Please help. I have a member saying that he is not receiving members emails and when he enters his email and leaves password blank, he also gets nothing. The member's email address is This email address is being protected from spambots. You need JavaScript enabled to view it.. Thanks, Mark Perlik
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Member not getting club or password reset emails 5 years 3 months ago #73244

Pam Offline Administrator Posts: 3597 Thank you received: 1071	Please ask him to whitelist toastmastersclubs.org - see this document: support.toastmastersclubs.org/doc/item/e...embers-receive-email Pam Holley, DTM FreeToastHost Ambassador Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/ HOT, President 2023-2024 hot.toastmastersclubs.org
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Member not getting club or password reset emails 5 years 3 months ago #73245

Mark Perlik Topic Author Offline New Member Posts: 2 Thank you received: 0	Hi Pam Thanks for the reply. I already asked Bill to check his spam folder to see if the emails are there. He said that he already checked his spam folder and found no club emails. Mark
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Member not getting club or password reset emails 5 years 3 months ago #73246

Pam Offline Administrator Posts: 3597 Thank you received: 1071	Please ask him to try whitelisting anyway - his email provider seems to be blocking his messages Pam Holley, DTM FreeToastHost Ambassador Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/ HOT, President 2023-2024 hot.toastmastersclubs.org
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Member not getting club or password reset emails 5 years 3 months ago #73251

BSMALLMAN Offline New Member Posts: 2 Thank you received: 1	Hi Pam, My email is off a personal account through Network Solutions for website www.billsmallman.com. Not sure what you how to "whitelist", and I could not open the article you referring to. I do not have Outlook, Gmail, or Company website. At the bottom of the article you provided, it refers for other email providers, and I could not open the article. Bill.
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Member not getting club or password reset emails 5 years 3 months ago #73253

Pam
Offline
Administrator
Posts: 3597
Thank you received: 1071

Hi Bill
It seems that Network Solutions is not accepting the email. There should be an option for you to whitelist (or add to "Safe Senders") a domain (toastmastersclubs.org) on your system. You might have to contact Network Solutions to ask them to whitelist it for you.

I see what you mean about the link - I was forwarded to this one which I think is an updated version of the intended URL:
knowledgebase.constantcontact.com/articl...753&pnx=1&lang=en_US

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

The topic has been locked.

Member not getting club or password reset emails 5 years 3 months ago #73254

BSMALLMAN Offline New Member Posts: 2 Thank you received: 1	Hi Pam, That was it I think. I found my "blacklist" and Toastmasters was on it. I sure don't remember putting on there though, maybe it got on there somehow automatically. Thanks- it should work now. Bill. The following user(s) said Thank You: Pam
	The topic has been locked.