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1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
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3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
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Member cannot log into our website 5 years 9 months ago #77363

dano1@usfamily.net Topic Author Offline New Member Posts: 7 Thank you received: 0	We have a member who cannot log into the website and has told us she is not receiving the link to reset her password. Is there any way that I, as a site administrator, go in and reset it or is there a way to find where the link may be going? Our club number is 04619.
	The topic has been locked.

Member cannot log into our website 5 years 9 months ago #77366

LindaMann Visitor	What is the members name and if you are the admin, you can
	The topic has been locked.

Member cannot log into our website 5 years 9 months ago #77380

Brian Offline Administrator Posts: 10476 Thank you received: 3867	Did anyone check if the new member was added to the FTH site by the site admin? The following user(s) said Thank You: LindaMann
	The topic has been locked.

Member cannot log into our website 5 years 9 months ago #77387

dano1@usfamily.net Topic Author Offline New Member Posts: 7 Thank you received: 0	Hi Brian: This is a member that has been in Toastmasters for a number of years. Her name has been added. Her name is Kristin Sweetman but the email she uses is her maiden name of Benda and that is the email address listed on our Toastmaster site.
	The topic has been locked.

Member cannot log into our website 5 years 9 months ago #77388

dano1@usfamily.net Topic Author Offline New Member Posts: 7 Thank you received: 0	Hi Linda: How can I do this after signing on as site administrator?
	The topic has been locked.

Member cannot log into our website 5 years 9 months ago #77391

Brian Offline Administrator Posts: 10476 Thank you received: 3867	She is using Hotmail, have her read this doc support.toastmastersclubs.org/doc/item/e...embers-receive-email The following user(s) said Thank You: LindaMann
	The topic has been locked.