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TOPIC:

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85133

SamiB
Topic Author
Offline
New Member
Posts: 7
Thank you received: 1

I am Web Administrator for my club's FTH site. In an attempt to make changes for new officers, I filled out the link "Update Site Administrator' and that's when it all started. None of the key officers or myself are able to sign on as the Site Administrator. And we have an Open House coming. in troubleshooting, I think a password reset was issued, but when I tried to use it, it was no longer valid. Probably because I took 3 days to try it.

Our Free Toast Host site: achievingexcellence.toastmastersclubs.org
Our Website number: 976310
My email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Name and office: Samantha Blackwell, Vice President Membership and also Website Administrator

The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85134

Brian Offline Administrator Posts: 10469 Thank you received: 3866	You did not enter a valid email address for the site admin. You will need to follow these instructions support.toastmastersclubs.org/doc/item/w...-no-longer-available
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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85135

Pam Offline Administrator Posts: 3704 Thank you received: 1120	Somehow you don't have a valid email address in the admin contact details. Please use this link to gain site admin access: support.toastmastersclubs.org/doc/item/w...-no-longer-available You are registered as one of your club contacts, so you will be able to authorize the request. Make sure to use a valid personal email address, and not a FTH forwarding address
	The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85137

SamiB
Topic Author
Offline
New Member
Posts: 7
Thank you received: 1

I don't understand, below is an excerpt from the email I received; and when I tried logging into my admin console with this temporary password, IT DID NOT WORK.

On Sep 8, 2021, at 5:08 PM, This email address is being protected from spambots. You need JavaScript enabled to view it. wrote:

Congratulations! Your FreeToastHost Admin Change is now complete! Your website address is:

976310.toastmastersclubs.org

Your administration login (club number) is "976310" (no quotes).
Your administration password is "zt67XDgq" (no quotes).

For documentation, quick start guide, and support, please visit:

support.toastmastersclubs.org

Thank you for choosing FreeToastHost!

The FreeToastHost Administration Team

The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85138

SamiB Topic Author Offline New Member Posts: 7 Thank you received: 1	And also, there could be some confusion, I don't need a new Website. I'm trying to reset the passcode to the Admin Console for a website that has been around for over 15 years. Please help. Thank you
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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85140

Pam Offline Administrator Posts: 3704 Thank you received: 1120	As your website doesn't have a valid web admin email address, you have to change the admin using the instructions provided.
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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85143

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Also, if you do this more than once, make sure you look for the most recent email from the system and only follow the directions in that one.
	The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85157

SamiB
Topic Author
Offline
New Member
Posts: 7
Thank you received: 1

Helo Team - please advise the status. I did as instructed: checked and ensured I was using the correct Web Site name & Site No. on Toastmasters Intl. Then i proceeded with the change request, again. It was submitted last night. I haven't received an email reply. I also, checked with our club's president (who's email was listed as one of three point of contacts) and she has not received an email. Please help. Please advise.

Sami Blackwell
VPM and WebSite Administrator Club 00976310

The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85160

SamiB Topic Author Offline New Member Posts: 7 Thank you received: 1	Guys, I received the email with my temporary passcode, but that code does not work. What can I do?
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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85161

SamiB Topic Author Offline New Member Posts: 7 Thank you received: 1	Can I set up a Zoom meeting with one of you? We have our Open House right around the corner, I have so much to do, to prepare for it. I need the ability to update the website, homepage, flyers and everything. Please advise.
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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85162

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	SamiB: Please check your email inbox for a link that should get you into the website. Once you are logged in via the link, please load the admin console and update your admin password on the Admin Info tab of the Website Settings module.
	The topic has been locked.

PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85163

Pam
Offline
Administrator
Posts: 3704
Thank you received: 1120

The email you received should have a link which will open the site for you, allowing you to set and confirm a new admin password.
Your email address is now registered as the admin address, so if you have a problem you can use the "forgot your password" option.
As Steve said earlier - if you do this more than once, only the most recent link will work.
Support is only available via the forum.

The following user(s) said Thank You: SteveTheTechie

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PASSWORD RESET FOR ADMIN CONSOLE 3 years 9 months ago #85164

SamiB Topic Author Offline New Member Posts: 7 Thank you received: 1	YES!!!!!!!!! PAM YOU ROCK!!!!!! thank you. The 'Forgot your Password', suggestion WORKED! Everyone - thank you so much for your patience with this WebAdministrator. SamiB The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.