TOPIC:

Hi everyone,

Is there a way to edit an incorrectly entered email ID of a new member before they have accepted the opt-in email and set up their login?

I tried deleting the member first and re-add same member with their correct email ID except the system would not allow that.

Any suggestions or work around for the above issue?

Thank you in advance for your help.

Mark V

what is the correct email address?
what is the error you are receiving?

Brian,

Thank you for your prompt response. Sorry about the delay in my response. I was awaiting clarifications internally in our club.

The incorrect email ID entered for the new member, Nicole Plein, was This email address is being protected from spambots. You need JavaScript enabled to view it. Her correct email ID is This email address is being protected from spambots. You need JavaScript enabled to view it. Notice the ‘I’ after “dh” was missing.

The system allowed me to remove the new member while it is in the pending state (with her name showing as stroked out). However, when I tried entering her name again with the correct email ID, a message popped up stating this member already exists and repopulated her name with the incorrect email ID.

Would you be able to purge her name out completely from the backend thereby allowing me to re-enter her name with her correct email ID?

Thank you in advance for your help.

Mark Mithoo Vaswani
VPE, Fort Myers Toastmasters Club # 1702


 

I simply inserted the missing "i" in the email address (and assumed the "a" in Pleain was a typo in your request.  I've resent the opt-in request.  Please follow up with the member to make sure she has received it.

Thank you, Pam. Good job!

Arising out of this experience, would the development team be able to implement two enhancements:

1. An error message should appear when a club admin enters an invalid email ID for a new member reading like “Invalid email ID. Re-submit with valid email ID”.

For the above, there will be a need to to Introduce an email validation background process.

In my current situation, I got a “Sucess..” message though an invalid email ID was entered.

2. As an immediate work around, implement capability for admins to be able to edit email ID even before the new member has accepted the opt in email and setup their login. While the new member name is in the strike through status.

The above should help reduce similar support requests from others.

Thank you.
 

Both of these features are in place

1. I've just tested adding a bad email address - the error message came up:

You have errors in your form below. Please scroll down and correct the following:

1. Invalid/Non-functioning E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. (No advertised SMTP servers are accepting mail.)

 I'm not sure how your bad email passed the checker.
By the way, there is an email checker tool in the drop down list - you can check all or any email address on your lists (it takes some time)

2.  As I said in my previous post, all I did was type in the extra letter in the scratched out address, whilst logged in as an admin
 

Good to know both the suggested enhancements are already there.

As I did not get the error message, could there be a bug in the email validator?

May be I have partial admin rights. I was unable to edit the email ID while it was in strike through status. Is there a way for me to check what rights I have?

mark_vaswani wrote:

May be I have partial admin rights. I was unable to edit the email ID while it was in strike through status. Is there a way for me to check what rights I have?

When you select 'Membership Management' in the menu the same dialog box appears that the site admin sees when using 'Login as site admin'. i.e; the behavior of various admin tools isn't based on who is using them.

support.toastmastersclubs.org/doc/item/access-settings

Items in your 'Members Only' menu that open an admin dialog box are the admin rights available to you.

If you haven't already tried this; clear your browser cache and reload the site from the server. At the bottom of your site; 'Click here to reload website from server'.

Thank you.