IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

Assistance with Admin Log In Issues for Division A Leaders #7795438 2 years 9 months ago #87671

ckressertm
Topic Author
Offline
New Member
Posts: 5
Thank you received: 0

Good Morning, Free Toast Host Support Team,

I am reaching out to you as we are having issues logging on as administrators to the Division A Leaders Toastmasters Club FTH website site as of a few days ago - divisionaleaders.toastmastersclubs.org

After entering the club number and admin. passcode and clicking on "Authenticate/Log In", the system does not log in. It stalls and the log in screen stays on the screen without logging in. There are no issues when logging in as a member.

A few days ago, I attempted to make a change on a formatting feature on our front page which has 2 tabs. I tried to change it, and after doing so, the problem started where we could not use the previous admin passcode.

I am now the system administrator for the site and was issued a new admin password today. I still am not able to log in as an administrator.

Thank you for your assistance and support.

The topic has been locked.

Assistance with Admin Log In Issues for Division A Leaders #7795438 2 years 9 months ago #87673

rhtaylor3
Offline
Moderator
Posts: 676
Thank you received: 181

The admin panel hung for me too when I opened it directly. Possibly caused by some of the scripts on the home page. (perhaps related to the tabs)

Even though the page hung, it may have processed your admin login. Try going to this page;

7795438.toastmastersclubs.org/directions.html

If the admin login succeeded you can click on the pencil icon in the top right corner to open the admin panel. From there you should be able to reach the home page tab and resolve the issue. The type of styling that can be used is generally what's available via the commands in CKEditor.

support.toastmastersclubs.org/doc/item/a...editing-page-content

Alternatively, or if the above idea didn't work, we can go in and remove the scripts from the home page. (This is an all or nothing operation.)

The topic has been locked.

Assistance with Admin Log In Issues for Division A Leaders #7795438 2 years 9 months ago #87674

Brian Offline Administrator Posts: 10399 Thank you received: 3853	"SOMEONE" put scripts on your home page I have removed them. FTH does not support scripts at all.
	The topic has been locked.

Assistance with Admin Log In Issues for Division A Leaders #7795438 2 years 9 months ago #87677

ckressertm Topic Author Offline New Member Posts: 5 Thank you received: 0	Thank you so much! I really appreciate the quick, detailed response. Clarisse Kresser Division A Leaders #7795438
	The topic has been locked.

Assistance with Admin Log In Issues for Division A Leaders #7795438 2 years 9 months ago #87678

ckressertm Topic Author Offline New Member Posts: 5 Thank you received: 0	Thank you, Brian. I'm not sure I understand what "scripts" are, but I am thinking it is the long text/description that was on the front page. It was added before I took on this role as system administrator, and I was trying to change it. The website format used is different than what I am use to for my other 4 clubs, Clarisse
	The topic has been locked.

Forum

Support Requests

Public Forums