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TOPIC:

Can't log into club website using username and password 2 years 6 months ago #88625

Eric DeCicco
Topic Author
Offline
New Member
Posts: 5
Thank you received: 0

I am unable to log into my club's website. I keep getting an error message that I have the wrong username or password. My current username and password works on the TM international site and Base Camp, just not my club website. When I click forgot password to reset it, I never get an email with the link to reset it. I have checked the spam folder and nothing is there. I even asked our IT team to look into it and from their logs, there were no emails coming in from Toastmasters.

The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88629

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	We must have your club number for us to investigate.
	The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88630

Eric DeCicco Topic Author Offline New Member Posts: 5 Thank you received: 0	Eastern Middlesex Toastmasters Club #3565
	The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88631

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

Your club website is not linked to your information at TM International. WHQ does not allow us to do that linkage. Therefore, you may not have the same login information for your website unless you specifically set the same password and chose to use a username vs your real name for the member login.

As far as you not receiving the password reset email, I am not sure what is going on other than to tell you the usual: check your spam folder and whitelist us in your email. Unfortunately, because FTH handles a large volume of email and we do see some occasional email abuse by some club members despite our best efforts to prevent that, some email providers may filter out emails from our system unless you specifically whitelist us and take other efforts to allow FTH emails. We try our best to ongoingly ensure that FTH email does get delivered, but because all users can be effectively impacted by a few bad actors, it does create occasional problems for us. (We try to stay vigilent.)

I do recommend that you review the following: support.toastmastersclubs.org/doc/item/e...embers-receive-email

Last edit: by SteveTheTechie.

The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88634

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	I just sent you another authentication key / password reset email.
	The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88635

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Keep in mind that these forums are public, so let me know if you wish for me to ditch the log details above containing your email address.
	The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88637

Eric DeCicco Topic Author Offline New Member Posts: 5 Thank you received: 0	yes, if you could remove it that would be great! I also haven't received any reset/authentication email. Nothing was in junk or spam either. I never had any issues logging on in the past when I belonged to a different club. Since merging with this club, I have been unable to log in with my credentials.
	The topic has been locked.

Can't log into club website using username and password 2 years 6 months ago #88639

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Check your comcast account. I modified your member profile to send to both your primary and secondary email accounts.
	The topic has been locked.

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