TOPIC:

Hello -
We have had difficulty sending emails to our officers@toastmastersclub email and to the membership email for our club too. Club 8735 Kaiser Toastmasters. This has been happening for the past several weeks. When we send emails to the officers list, I get emails returned to me saying it is undeliverable due to "too many hops." 
I posted once regarding this issue, but my inquiry seems to have been deleted.
Thank you for your assistance.
Best,
Debbie

We require you to be precise.
Exactly what email address are you sending to?
What email address are you sending from?

Please post the full bounced email with the raw email header.

Hello - 
It just occurred to me that the emails that are being returned are the ones that are addressed to KP.org emails. Perhaps our firewalls are preventing these emails to be sent to KP addresses? We have successfully sent emails to KP staff in the past. This issue began in April and has remained until my last testing time which was last week.

Please see sample email return language below:
The email address is: This email address is being protected from spambots. You need JavaScript enabled to view it. for the officers email. This email is being sent to the following people: 
Katherine Mollure <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Joanna L Barreras <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Ma Natalie Firmeza <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Latika Kapoor <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Kate E Kim <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Kelley N Mizukami <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Deborah S. Ling Grant <This email address is being protected from spambots. You need JavaScript enabled to view it.>

The membership email is: This email address is being protected from spambots. You need JavaScript enabled to view it. is an example of the email that gets sent to the sender- too many hops? Your email message to could not be delivered and was returned to the FreeToastHost server. Details are as follows:                 Recipient Email Address: Email Subject: Debbie to complete Area director report Tues                Date Sent: Fri, 23 Sep 2022 15:46:25 +0000                 Diagnostic Code: 554 5.4.6 Too many hops                Delivery Status: 5.4.6                Date Last Attempted: Fri, 23 Sep 2022 16:20:18 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.                Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                                    If you have any questions about this, please visit us at   .Thanks for your help!Best,Debbie 

Please try again tomorrow and let me know if it is still an issue.

I do see emails from @kp.org going through the system.

Hello Brian -
I can report that I sent another email to This email address is being protected from spambots. You need JavaScript enabled to view it.  and two recipients wrote back confirming that it went through fine:
This email address is being protected from spambots. You need JavaScript enabled to view it. 
This email address is being protected from spambots. You need JavaScript enabled to view it. 

The email to This email address is being protected from spambots. You need JavaScript enabled to view it. was returned to me with too many hops. I have not received kick-backs from anyone else.
Also, our Secretary sent out the agenda for our next meeting via: This email address is being protected from spambots. You need JavaScript enabled to view it.clubs.org and I can confirm that I received it and Joanna Barreras above also confirmed she received it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Please see below:______________________________________________________________________Your email message to This email address is being protected from spambots. You need JavaScript enabled to view it. could not be delivered and was returned to the FreeToastHost server. Details are as follows:                 Recipient Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.                Email Subject: Test email                Date Sent: Thu, 6 Oct 2022 15:53:00 +0000                 Diagnostic Code: 554 5.4.6 Too many hops                Delivery Status: 5.4.6                Date Last Attempted: Thu, 6 Oct 2022 16:13:11 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.                Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                                  urldefense.com/v3/__https://support.toas...ZZB-x918INNQl_-ZgCA$    If you have any questions about this, please visit us at urldefense.com/v3/__https://support.toas...ZZB-x918INNRz4PgFbQ$

let me kn ow if you are still getting the error for
This email address is being protected from spambots. You need JavaScript enabled to view it. 



 

Hello Brian -
Yes, we are still having difficulty using the FreeToastHost server to send to KP.org addresses. I did not receive the email myself at This email address is being protected from spambots. You need JavaScript enabled to view it.. Plus This email address is being protected from spambots. You need JavaScript enabled to view it. also did not receive it. Message below.Your email message to This email address is being protected from spambots. You need JavaScript enabled to view it. could not be delivered and was returned to the FreeToastHost server. Details are as follows:                 Recipient Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.                Email Subject: Hello - this is a test email                Date Sent: Wed, 12 Oct 2022 16:41:43 +0000                 Diagnostic Code: 554 5.4.6 Too many hops                Delivery Status: 5.4.6                Date Last Attempted: Wed, 12 Oct 2022 19:37:11 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.                Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                                  urldefense.com/v3/__https://support.toas...QyaQ5ZmqLio1Ly6eB7w$    If you have any questions about this, please visit us at urldefense.com/v3/__https://support.toas...QyaQ5ZmqLio0Mcmcy5w$   .

Hi Brian, 
I received the email below.Caution: This email came from outside Kaiser Permanente. Do not open attachments or click on links if you do not recognize the sender.This is an email from the FTH server to This email address is being protected from spambots. You need JavaScript enabled to view it.Please post in the forum thread if you receive. No longer a member? Use the following link/web page if you are no longer a member of this club:
Not A Member https://8735.toastmastersclubs.org?action=NotAMemberNow&mid=00944430&_=zdto  

I think you are running into the issue of the spam software being too smart.
It will not accept email To a KP.org email address From a KP.org email address that has passed through another server.

Have you reviewed the documentation on ensure email goes through?
support.toastmastersclubs.org/doc/item/e...embers-receive-email
 

Hi Brian,
That is an interesting thought. We have successfully sent emails from KP address to KP addresses through the FTH server in the past. However, perhaps there have been additional firewalls or security applied recently. Perhaps there is a way for me to enable communications from my KP email through another server to other KP emails if I allow the FTH server. I will check with my IT dept to see if they can enable.

I'll consult them and get back to you. Thank you.
Best,
Debbie