TOPIC:

I am site admin for Cherry Creek Toastmasters club 2977.
I opened a support request yesterday 1/27 on this topic and received several replies. Thank you!

However, the issue is not resolved and in fact is worse today than yesterday. I thought it might be best to describe what has thus far transpired:
1. Support reply indicated they changed authorization from Member to Public and download worked. I tried this and it did not work.
2. Initially, none of the files would download. Then everything but the PDF and JPEG files would download.
3. Today, again none of the files will download. I have logged in as both Site Admin and Member and neither work.
3. It was suggested I change the code from 'action=download" to 'action=inline' When I got the Download popup, I changed the PDF file location to "action=inline", but it did not stay that way. Reverted to "action=download". Seems like there is a better place to make this edit but I do not know where it is.

Your continued assistance with this is most appreciated. as our Members rely on being able to download these files. thank you - nancy

What computer and browser are you using?

Have you actually checked to see if anyone else in your club other than you is having this same issue?

Yes, that is why I went into the downloads. They could not download and I said I would do it and send to her.
I am on a MacBook Pro using Safari. Also iPad using Safari. Also iPhone using Safari. I have never used anything but these devis=ces and this browser and I have never had an issue until now. My other member was using a Mac as well. Presumably with safari.

I also tried to upload the file again just to see... Same issue.
I am willing to try the 'inline' vs 'download' but it doesn't seem to work from the "url description' window that precedes the download.
Again, yesterday this went from No files would download, to only the PDF and JPEG not downloading. Today none of the files will download

When is the last time that you remember that it worked as expected?

I uploaded all new templates with new club officers at the end of the year. Do not recall if I have done anything since. Also not gotten feedback that it didn’t work until yesterday. It may be that people just gave up and didn’t know to tell me, but that’s just a guess.
you might have noticed another support request today from someone else with what liked like the same issue.

if you think the inline V’s download change will fix this, I’m happy to do that! Just couldn’t find how to change the Direct URL code
thanks again!

When you try to do a download, do you get an error message or anything that shows up on screen?

Some of our FTH ambassadors use Macs... I am curious if they are also seeing the issue.

No message at all. Just does nothing. I know this sound goofy, but I just tried it again and this morning, Word, Excel and Pages documents all downloaded. All gave the prompt “do you want to download…”. The pdfs do not give this prompt.
PDFs have consistently not downloaded. The other files work sometimes and then do not.

SteveTheTechie wrote:

When you try to do a download, do you get an error message or anything that shows up on screen?

Some of our FTH ambassadors use Macs... I am curious if they are also seeing the issue.

I tried this on my wife's Macbook Pro (macOS Monterrey v12.6) and observed the same behavior as described.

When 'Download' is selected in the 'File Download' dialog box nothing happens and no error message. This is on Safari v16 (17614.1.25.9.10 17614)

Grabbing the file address and changing the action to inline works. I pasted the address into a new Safari window, changed the action to inline and it opens the file which can then be downloaded.

File download worked normally in Chrome on this Macbook Pro.

 

2977 wrote:

if you think the inline V’s download change will fix this, I’m happy to do that! Just couldn’t find how to change the Direct URL code
thanks again!

It won't fix the issue but it may give you a way to get files while we (Steve) looks into it.

See this document:

support.toastmastersclubs.org/doc/item/linking-to-files

Note the yellow box at the bottom of this page. This is what I described doing in my previous reply to Steve.

I was able to download PDF from your site using my MAC and Safari Version 16.2

I just did what I have been doing for the past 2 days and the PDF files both downloaded just fine as they have every other time prior to last week.
No idea why if you didn’t change anything, but if it stays, I suppose I don’t care!

Thank you to everyone who worked with this! Hopefully issue is resolved permanently. N