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TOPIC:

Member Not Receiving Password Reset Email 1 year 1 month ago #89979

Lauren12550
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

I am an admin for my club's FTH site. I enrolled a new member and see him in the member list. He told me he's unable to log in to the site. He accepted the initial email and now his name no longer appears with strikethrough. When he attempts to log in, his name populates when he types his email address. He can't log in, and says the password reset emails are not coming to him. He has checked his spam/other folders. Do you know what might be happening?

Here is my club info:
Club #: 4507
Club name: Henry Hudson Toastmasters
Club website: henryhudsontm.org/

The topic has been locked.

Member Not Receiving Password Reset Email 1 year 1 month ago #89980

Jane Atkinson Offline Administrator Posts: 4021 Thank you received: 882	We would also need some idea of who the member is, so that we can try to track what is happening. A first name, or a first name plus an initial, should be enough. VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ) FreeToastHost Field Officer, District 112 (Northern New Zealand) Spare yourself anxiety and Backup your site regularly.
	The topic has been locked.

Member Not Receiving Password Reset Email 1 year 1 month ago #89987

Lauren12550 Topic Author Offline New Member Posts: 4 Thank you received: 0	The member's name is Craig Blake.
	The topic has been locked.

Member Not Receiving Password Reset Email 1 year 1 month ago #89988

Jane Atkinson
Offline
Administrator
Posts: 4021
Thank you received: 882

Thank you for the update.

I see that Craig has a hotmail address. These sometimes cause a few problems. Craig should try using the settings for Outlook/hotmail in this doc: support.toastmastersclubs.org/doc/item/e...embers-receive-email and see if that helps.

If that doesn't work please let us know and someone can investigate further.

VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The topic has been locked.

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