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4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
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TOPIC:

New Member is not receiving the Opt-in email for 3972. 1 year 1 week ago #90282

monivan Topic Author Offline New Member Posts: 13 Thank you received: 0	I'm having the same issue in club 3972.
	Last edit: by Brian. The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 1 week ago #90284

Brian Offline Administrator Posts: 11660 Thank you received: 3880	1) You cannot be having the same issue as you have not provided a Member name with the same email address 2) Please do Not jump another clubs thread Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 1 week ago #90293

monivan Topic Author Offline New Member Posts: 13 Thank you received: 0	Sorry for not following protocol. I thought this might be a system-wide issues because it is happening to more than 1 club. Thanks for any help you can provide.
	The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 1 week ago #90295

Brian Offline Administrator Posts: 11660 Thank you received: 3880	You didn't tell us who? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 6 days ago #90297

monivan Topic Author Offline New Member Posts: 13 Thank you received: 0	I'm not clear what you are asking. I have 3 new members who didn't receive their opt-in emails (Butler-Doran, Rosas, Herra). I tried resending, but that didn't work either. Is there a workaround to register for the website without an opt-in email?
	The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 6 days ago #90302

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 560
Thank you received: 160

monivan wrote:
(Butler-Doran, Rosas, Herra).

This is the answer to Brian's question.

I re-sent the opt-in email to all three of them. FTH email logs show successful delivery to all three.

There's no workaround. A member must use the opt-in link in that email to activate their FTH site account.

If they don't have the fresh re-send ask them to check their spam folder and read this page;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

Richard Taylor
--
Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com

The following user(s) said Thank You: SteveTheTechie

The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 5 days ago #90314

Brian
Offline
Administrator
Posts: 11660
Thank you received: 3880

I can see they received the emails

Apr 30 12:25:31 toastmastersclubs sendmail[16969]: 33UCPUq1016966: to= , ctladdr=  (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122272, relay=gmail-smtp-in.l.google.com. [172.253.62.27], dsn=2.0.0, stat=Sent (OK 1682857531 a2-20020a05622a02c200b003e8b3fd4ceasi740576qtx.126 - gsmtp) 

Apr 30 12:28:47 toastmastersclubs sendmail[18533]: 33UCSkt1018524: to= , ctladdr=  (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=122268, relay=mta7.am0.yahoodns.net. [67.195.204.73], dsn=2.0.0, stat=Sent (ok dirdel)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

New Member is not receiving the Opt-in email for 3972. 1 year 4 days ago #90322

monivan Topic Author Offline New Member Posts: 13 Thank you received: 0	That worked. Thank you.
	The topic has been locked.

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