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TOPIC:

Not receiving password reset message from Facebook 2 years 2 weeks ago #90555

Greg Kokich
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

Hello,

We have lost the password for our Facebook page and the password reset messages are not being received by our VPPR address (This email address is being protected from spambots. You need JavaScript enabled to view it.). All other email to this address is being delivery ok. I have added the appropriate domains to the white list (e.g @facebook.com,@facebookmail.com,security@facebook.com,security@facebookmail.com) but the issue still exists. I can not find a helpful similar support topic via search, although there is one that mentions Facebook server IP address blocking. Can you please help?

Regards
Greg Kokich
Harrison Rd Toastmasters 590130.

The topic has been locked.

Not receiving password reset message from Facebook 2 years 2 weeks ago #90558

Pam Offline Administrator Posts: 3704 Thank you received: 1120	The only email addresses sending to your vppr address are @linkedin.com, @u3863915.wl166.sendgrid.net. and @ellerslie.school.nz There are also what look to be a couple of test messages probably from club members There is nothing from any facebook addresses. Are you sure they are sending to the correct vppr address?
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Not receiving password reset message from Facebook 2 years 2 weeks ago #90568

Greg Kokich Topic Author Offline New Member Posts: 4 Thank you received: 0	Ok, thanks for checking. I will contact Facebook support to see if there is an issue their end.
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Not receiving password reset message from Facebook 2 years 2 weeks ago #90579

Brian Offline Administrator Posts: 10468 Thank you received: 3866	Facebook and many other companies spam FTH so much most of their domains and subdomains have been blocked by one club or another. We recommend that you use the club archive email address for these sign ups. support.toastmastersclubs.org/doc/item/email-settings
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Not receiving password reset message from Facebook 2 years 2 weeks ago #90585

Greg Kokich Topic Author Offline New Member Posts: 4 Thank you received: 0	Are you saying that spam blocking on FTH by other clubs will stop us receiving Facebook email at This email address is being protected from spambots. You need JavaScript enabled to view it.? I see that no Facebook messages are appearing in our archive mailbox, but could the messages be getting blocked at the FTH system level?
	The topic has been locked.

Not receiving password reset message from Facebook 2 years 2 weeks ago #90586

Brian Offline Administrator Posts: 10468 Thank you received: 3866	if you are using the crowd sourced spam list, yes. I said use the archive email directly do not use the vppr or any FTH email address.
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Not receiving password reset message from Facebook 2 years 2 weeks ago #90587

Greg Kokich Topic Author Offline New Member Posts: 4 Thank you received: 0	Hello again, yes that is good advise to use the archive email address. However, it does not help us much when we cant get into our account. We are looking at creating a whole new Facebook site if we cant recover the password.
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Not receiving password reset message from Facebook 2 years 2 weeks ago #90588

Brian Offline Administrator Posts: 10468 Thank you received: 3866	We always recommend you have all third party user and passwords kept in a secure place that all officers know where is it. We do provide a few places in FTH for the common ones like the information for the domain registrar and archive email address.
	The topic has been locked.