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TOPIC:

Name not showing up on username drop down menu 1 year 1 month ago #92695

calebwerth
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

My name is no longer showing up (auto filling) in the username field when I try to log into our club site (Mutual Voices). Also, I tried to use my email address instead, but that did not work. I get this error message:

You must select your name from the displayed drop down list for the login to be accepted. Start typing your name or e-mail, then select your name from the list. If your name does not appear, then the admin has not entered your contact information into this website yet.

I am a current/paid member of the club - so I don't know why this is happening. Do you know what the issue is and how to fix it?

The topic has been locked.

Name not showing up on username drop down menu 1 year 1 month ago #92696

NSB Offline Moderator Posts: 147 Thank you received: 28	Please provide your club number so someone can help you. Nancy Verbal Expressions #5736 Leadership Lambda #8631
	The topic has been locked.

Name not showing up on username drop down menu 1 year 1 month ago #92697

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 742
Thank you received: 196

A possible reason; if you've recently received club email with the 'Not a member?' link at the bottom, your account may have been inadvertently moved to the Former Members list. If this is the case, someone with access to Membership Management needs to move it back to the members list.

For reference about this issue, see the section in this document titled 'Add "Not a Member?" links to Emails sent to Members via FreeToastHost'

support.toastmastersclubs.org/doc/item/reducing-spam

We need your club number to confirm the above or investigate other causes.

Richard Taylor
TM Club #7045

The topic has been locked.

Name not showing up on username drop down menu 1 year 1 month ago #92701

calebwerth Topic Author Offline New Member Posts: 4 Thank you received: 0	Ok - my club number is 3852. Thanks for checking into this.
	The topic has been locked.

Name not showing up on username drop down menu 1 year 1 month ago #92702

rhtaylor3 Offline FreeToastHost Ambassador Posts: 742 Thank you received: 196	You're in the Former Members list. The site admin, and your club also grants Membership Management access to VPM, VPE and VPPR. One of these people can move you back to the Members tab. Richard Taylor TM Club #7045
	The topic has been locked.

Name not showing up on username drop down menu 1 year 1 month ago #92703

calebwerth Topic Author Offline New Member Posts: 4 Thank you received: 0	Ok - got it. Thanks for checking and letting me know. Will contact another officer to assist me with that.
	The topic has been locked.