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Opt-In e-mails are not being received 2 months 1 day ago #94672

  • csc7500
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Hi,
In addition to our support request of Feb. 5, 2025, which relates to the Toastmasters Club Excellence #7701 FreeToastHost website, where we have been using www.club-excellence.org as website address and this domain has been lost to us as of Jan. 31, 2025, we have an issue with sending Opt-in e-mails from our site 7701.toastmastersclubs.org (using this site and preparing and updating agendas works very well as usual).
We have a new member, who is currently shown in the membership list with a "strike-through". For about three weeks we have sent about five Opt-in e-mails to the new member and the Opt-in e-mail was never received (I have received a copy as VP-Education that the Opt-in e-mail was sent) . We have verified the e-mail address, which is correct.
We have received a message, that the new member will be deleted from the membership list, if the opt-in is not done within a few days.
We do not know what to do and how we can get this working.
Thanks for any help,
Christian Schweiger
VP-Education Toastmasters Club Excellence #7701, Montreal, QC, Canada
 
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Opt-In e-mails are not being received 1 month 4 weeks ago #94676

  • Pam
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It seems that the new member has opted in today. 
If they do have problems receiving FTH emails, please ask them to set up safe senders as per the documentation here:  support.toastmastersclubs.org/doc/item/e...embers-receive-email 
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