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Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member not able to log on

  • BigAldtm
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Member not able to log on

6 years 11 months ago
#77393
Debbie Novotny debbienovo@gmail.com is unable to get her password to take Club # 896574. I've tried it and can't make it work. Help..
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  • Brian
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Re: Member not able to log on

6 years 11 months ago
#77395
Not sure what you are saying? What does this mean? Take her password to take the club where??
Code:
Debbie Novotny debbienovo@gmail.com is unable to get her password to take Club # 896574
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • SteveTheTechie
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Re: Member not able to log on

6 years 11 months ago - 6 years 11 months ago
#77396
Authentication email was sent and accepted by gmail ... please have her check her spam folder:
Code:
SUCCESS (Form Email) Thu 2019/10/03 20:32:43 UTC Club:[896574] From:[server@toastmastersclubs.org] To:[debbienovo@gmail.com] CC:[] Subject:[Florence Toastmasters Club Member Authentication E-mail For Debbie Novotny] SUCCESS (Form Email) Fri 2019/10/04 19:07:05 UTC Club:[896574] From:[server@toastmastersclubs.org] To:[debbienovo@gmail.com] CC:[] Subject:[Florence Toastmasters Club Member Authentication E-mail For Debbie Novotny] SUCCESS (Form Email) Fri 2019/10/04 19:23:22 UTC Club:[896574] From:[server@toastmastersclubs.org] To:[debbienovo@gmail.com] CC:[] Subject:[Florence Toastmasters Club Member Authentication E-mail For Debbie Novotny] Oct 3 20:32:44 toastmastersclubs sendmail[651]: x93KWhi3000648: to=<debbienovo@gmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121388, relay=gmail-smtp-in.l.google.com. [172.217.197.27], dsn=2.0.0, stat=Sent (OK 1570134764 l18si3255176qkg.51 - gsmtp) Oct 4 19:07:05 toastmastersclubs sendmail[3677]: x94J75qs003674: to=<debbienovo@gmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121388, relay=gmail-smtp-in.l.google.com. [172.217.197.27], dsn=2.0.0, stat=Sent (OK 1570216025 y48si6763975qta.45 - gsmtp) Oct 4 19:23:22 toastmastersclubs sendmail[9927]: x94JNMu7009924: to=<debbienovo@gmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121388, relay=gmail-smtp-in.l.google.com. [173.194.207.27], dsn=2.0.0, stat=Sent (OK 1570217002 6si6837439qks.186 - gsmtp)
Last edit: 6 years 11 months ago by SteveTheTechie.
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Re: Member not able to log on

6 years 11 months ago
#77397
There have been a number of incorrect passwords entered... we are tracking unsuccessful logins now:
Code:
[2019/10/03 20:27:52/IP=72.223.9.102/Club=896574] Member Login for (Debbie Novotny) SUCCESSFUL. Member Session ID=[ vxizKGiK5I793cUmZZpkksrtW ] [2019/10/03 20:29:18/IP=72.223.9.102/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/03 20:31:00/IP=72.223.9.102/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/03 20:32:43/IP=72.223.9.102/Club=896574] Member Password Reset Link sent by email for (Debbie Novotny). Member Session ID=[ PYb2QQYsJ6XXsqAnLEp7gyKQn ] [2019/10/04 19:07:04/IP=70.167.209.232/Club=896574] Member Password Reset Link sent by email for (Debbie Novotny). Member Session ID=[ tzmww5mbr8OWGMgWnqSMiag2C ] [2019/10/04 19:09:45/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:10:42/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:11:12/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:22:11/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:23:22/IP=70.167.209.232/Club=896574] Member Password Reset Link sent by email for (Debbie Novotny). Member Session ID=[ xvWHe8gN9w5iuwOuQCK8AEMbV ] [2019/10/04 19:27:57/IP=174.238.140.56/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:28:41/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ] [2019/10/04 19:29:30/IP=70.167.209.232/Club=896574] Member Login for (Debbie Novotny) FAILED (password incorrect). Member Session ID=[ ]
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Re: Member not able to log on

6 years 11 months ago - 6 years 11 months ago
#77398
It looks to me like the most recent login attempt was successful.

Here is a tip...

When setting a new password, first type the desired password someplace other than the new password pop-up where you can see what you are typing. Then, copy and paste the password into the new password pop-up. This way, you can be sure of the password that was created.

I may add the the "eye" / peek icon to the new password pop-up in the future, but it does not currently have that.
Last edit: 6 years 11 months ago by SteveTheTechie.
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  • BigAldtm
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Re: Member not able to log on

6 years 11 months ago
#77400
She is unable to get the website to accept her password no matter how many times she starts over setting up a new one. You have to put in your password after you click on Member Login. Is that better? I wish you guys wouldn't talk to us like we were stupid.
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