Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Trouble logging in

  • JanGreco
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Trouble logging in

11 years 11 months ago
#40444
Is something going on with the servers? Over the past couple months, there have been numerous times that I have trouble logging in to our club (#1519949) website, due to extreme slowness.

It appears to be an FTH issue, as I have no trouble logging in to any other sites, everything's current on our end, and it randomly works well.

Yesterday morning (day of meeting), severe slowness as I attempted to log in to print a member's introduction.
Last night, it was working as normal.
Today, it won't even let me "select" my name in order to enter my password, effectively rendering the agenda function useless.

Help?

Thanks,

Jan
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  • Brian
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Re: Trouble logging in

11 years 11 months ago
#40453
We are monitoring the servers and looking into upgrades were necessary.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • JanGreco
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Re: Trouble logging in

11 years 11 months ago
#40536
Can't log in again. Club 1519949.
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  • SteveTheTechie
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Re: Trouble logging in

11 years 11 months ago
#40540
Sorry that you are having this problem. Mondays and Tuesdays are particularly high volume days for us... have you been able to log in on any other days? Trying to determine if this is a responsiveness issue or if there is some other issue involved with this.

If it is the responsiveness issue... we are working on it. We beg your patience.
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Re: Trouble logging in

11 years 11 months ago
#40545
You may also be able to use your email address to log in as a member. Using this approach does not require that you wait for the autocomplete popup.
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  • JanGreco
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Re: Trouble logging in

11 years 11 months ago
#40547
It is definitely the responsiveness issue. Sometimes I can log in relatively smoothly, others it's just so slow that it isn't worth using.

Thanks for the heads up on typing the entire email address instead of waiting...that reduces the required time a little, although still not enough to be able to get things done in the time frame I need to.

As VPE, I rely heavily on this website for preparing agendas. I typically log in on Mondays & Tuesdays (our meetings are Tuesday evenings) and when I'm doing this during a break at work, I simply don't have the time to wait this long. Hopefully it will be fixed soon, or we will unfortunately be compelled to explore another avenue for managing agendas.

Is there an estimated date for resolution to the responsiveness issue?

Thanks :)
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