Email distribution inconsistencies using members-7892@toastmastersclubs.org

When posting email addresses here, please be sure to post the complete email addresses as used by the people of interest. If we need to delete or hide them due to privacy concerns, we can do that.

We regularly encounter typos that people miss... that is why I am being a bit pushy about this.

Hi there,

I completely understand your request about supplying the full email addresses.

The full email addresses with the specific problems are:

• rayjerrems@people.net.au
• skpal29@hotmail.com

To summarise:
- When rayjerrems@people.net.au sends a group email to members-7892@toastmastersclubs.org then only he receives the email and no-one else in the group does.
- When an email is sent to members-7892@toastmastersclubs.org or to president-7892@toastmastersclubs.org then the user skpal29@hotmail.com never receives the email (despite being linked to both these group emails.)

Both these scenarios have been tested and proved to be problematic on a number of occasions spread over many weeks.

Tx,
Andrew

Are you sure someone is not trying to send email to some variation of members-7892@toastmastersclubs.org ? (like missing an s)

If stuff is not showing up in our logs, a common reason is a misspelled email address. To check for bad email addesses, have the sender forward the email in question to you and then you can get the email headers to post here for us to inspect.

If you do not know how to get the email headers, Pam is very well trained in that now.
(Perhaps we should make a troubleshooting doc on that, though.)

If you can get us email headers for the emails that did not complete that would help us troubleshoot your issues. When posting email headers here, be sure to use the <> icon in the compose screen (code icon) since that makes sure that it is shown exactly as you see it. (no funny forum interpretation of characters)

I see the problem
His address book is wrong

To: "members-7892@toastmastersclubs.org"

Ah-ha!!! I have just found the problems with Ray's emails by closely examining the email's header. Thanks for the tip!

The header shows : You will notice that the display name is members-7892... but the underlying email address is actually his own!!! That explains why he is getting his own email but no-one else is.
Woohoo...! One solved ... one to go...!

Regarding the skpak29@hotmail.com issue... I asked the user to check his SPAM and JUNK mail folders and he assures me they are empty. I am seeing him this evening and I will ask him to login to his hotmail account for me online and I will help him check the SPAM folders.

I will keep you posted...

Thanks again for your tip on the headers... would never have spotted that otherwise...

Tx,
Andrew

Examining the headers frequently helps solve a lot of email issues. I learned that from Brian. (Tip of the hat to Brian...)