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Link to document in File Manager not working

  • rzitowsky
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Link to document in File Manager not working

11 years 3 months ago
#51497
Hello,

I am having an issue with a link on my website. Link "Spring 2015" on 50wolfroad.toastmastersclubs.org/newsletters.html works for some users but not others. This links to file Newsletter__Spring_2015.pdf in the file manager. I tested it on 2 machines and the link works. Another individual tested the link on his machine and the pdf does not open. He gets the error message "You are not logged in. Please log in again to access this file: Newsletter__Spring_2015.pdf.

Thank you,

Robert Zitowsky
President, Speak Easy Toastmasters, 1891146
50wolfroad.toastmastersclubs.org/
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  • SteveTheTechie
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Re: Link to document in File Manager not working

11 years 3 months ago
#51502
I am not seeing an issue, and you have not given us sufficient information to adequately troubleshoot any issue.

You have not told us the browsers involved or any details about what the users did that had the issue. Were they logged in, what else were they doing when they had the problem.

We are not mind readers... we need specifics to troubleshoot issues. :whistle:
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  • Brian
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Re: Link to document in File Manager not working

11 years 3 months ago
#51504
I just tried it and I was not prompted to log in, just to download.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • rzitowsky
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Re: Link to document in File Manager not working

11 years 3 months ago
#51525
It is a link. It is the only link on the whole page that does not work for one user. He clicked on each link on the page and that was the only one that did not work. He uses Internet Explorer and Windows 7. He was not logged in. He did this July 15 at 5pm.

I do not deserve your sarcasm. I hate dealing with your discussion board. I am forwarding your response to your headquarters.
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  • SteveTheTechie
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Re: Link to document in File Manager not working

11 years 3 months ago
#51527
I am sorry if you feel I was being sarcastic... but you did not provide specific information needed to troubleshoot the issue.

I am stepping away from this thread. Perhaps another volunteer will be able to better assist you.
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Re: Link to document in File Manager not working

11 years 3 months ago
#51531
Please have the person clear his temporary internet files and cookies for the toastmastersclubs.org. Then see if he still has the issue.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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