Member gets "Message Not Delivered" when replying to the members@ email

To add a little more detail to what Brian has said:

People using non-ascii characters, which means anything outside of the basic alphabetical, numeric and punctuation characters that we use in English, need to make sure that the character/text encoding is set to UTF-8. (Some email programs just call it Unicode.)

A number of the east Asian languages (Chinese etc) have their own character encodings, and these are the ones that trip up FTH. They can also be used with UTF-8 encoding and shouldn't cause any problems when used that way.

Because we rely on third party libraries for a lot of the core functionality for FTH, we are constrained by how those libraries work, and what features they do and do not provide. Relying on these libraries is required as we have no development budget, and the development "team" is essentially one person (me).

The character encoding schemes are one area where the constraints can show up. We can can pretty much promise UTF8 (Unicode) support for foreign language characters as the libraries support that, but not much else. Also, I am really not that familiar with all the character encoding schemes, and I need to rely on the libraries to handle that for me.

In this case, you have apparently run into an issue with the code from the email sender library ... the library attempts to work around multi-byte characters by trying to convert them to UTF8, but as you can see, that conversion is not always successful.

I can edit the library code, but I generally try to avoid tinkering with other people's code that I am not familiar with... particularly when the code is used so much in the FTH system. In this case, I may try to implement something to prevent the sender code from crashing... However, even if it does not crash, it still is likely to not work correctly with the multi-byte characters.

Steve and Jane -
Thank you for taking the time to explain the issue and help me understand.

On our agenda, I have added the mission statement, club number, TM logo, and club logo. Is it possible one of the logos is causing this issues? I don't know what else would. We have updated the role descriptions to match paper agenda descriptions, but I think everything else is out of the box.

I've attached a screen shot of the top of the agenda. Can you tell where in the message it's throwing the error, or is it general?

If the images are being converted to binary data, then it may be an issue for the email code. (not sure, though)

See if you can find the reply email in your sent mail folder.

See if you can get the source of the reply email and post here w/ the code <> function. It *must* be the email source (your email program should have a feature to get that)... just copy pasting will not work. In gmail, it is called "Show original" off the message drop down menu. Copy past from that screen that shows the original (source) email text.

The forum complained about the amount of links, so I have pasted it into a .txt file and attached.