Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member Unable to Log In to Club # 4976

  • chasequam
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Re: Member Unable to Log In to Club # 4976

10 years 4 days ago
#58952
Hello Steve,

I have attached a file of the email that my member sent. She is now no longer able to access her account. She is one of our active members and she needs to access to the website. Please let me know if this helps at all. She has said that she has attempted to connect on several internet browsers.

Thanks,
Chase
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  • SteveTheTechie
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Re: Member Unable to Log In to Club # 4976

10 years 4 days ago - 10 years 4 days ago
#58953
She just needs to click the Authenticate button without a password, then check her email for the link to set a new password. The link may end up in her junk email, so she needs to look there for it also.

Also, she can click the eye icon to verify that she entered the password correctly.

If the spinner starts, she needs to wait for it to finish.
Last edit: 10 years 4 days ago by SteveTheTechie.
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  • chasequam
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Re: Member Unable to Log In to Club # 4976

9 years 11 months ago
#59216
Hey Steve,

I just wanted to let you know that the member in question has been able to login to the site on other computers. She claimed that this did not work previously. It seems like this is indeed a browser issue.

Thanks so much for your help and support!

-Chase
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