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Weekly agenda email not being send out to all members

  • Sarika.syamala@gmail.com
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Weekly agenda email not being send out to all members

6 years 1 month ago
#81370
Starting last week we noticed that "Send Agenda via Email"(screenshot is attached) no longer sends out agenda to all "All Club Members" even though that option is the selected. Most of the members are not getting emails from the agenda template with this selection. An email to members-873616@toastmastersclubs.org from the website works.

Please let me know what we are missing.
Thanks,
Sarika
Club # 873616
ranchraconteurs.toastmastersclubs.org
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  • Sarika.syamala@gmail.com
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Re: Weekly agenda email not being send out to all members

6 years 1 month ago
#81371
This is strange. I used the same template, everything same, and it went out to all the members. I repeated the experiment with two other members. One member's email was successfully received, other ones email never made it.
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Re: Weekly agenda email not being send out to all members

6 years 1 month ago
#81373
You need to be precise and give us all the information.
WHO exactly did not receive the agenda emails?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Sarika.syamala@gmail.com
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Re: Weekly agenda email not being send out to all members

6 years 1 month ago
#81377
Use Case 1: Ganga Bhavani Akkina, Lama Breidi uses the "Send Agenda via Email" feature to send this week's agenda and only one member gets it.

Use Case 2; Nina Klimek, Sarika Syamala, Sally Wurr uses the "Send Agenda via Email" feature to send this week's agenda and everyone in the club gets it. 

Why is the user in Use Case 1 having this issue?
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  • Sarika.syamala@gmail.com
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Re: Weekly agenda email not being send out to all members

6 years 1 month ago
#81378
Looks like this may be a cache/cookie management issue. Lama was able to send the email to all the members of the club successfully using another device. I have asked Bhavani to clear her browser's cache and cookies and see if it works. I will update what I find.
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Re: Weekly agenda email not being send out to all members

6 years 1 month ago
#81379
They have to check to whom and what options they want to send using.
Sending without reading instructions and documentation will get them into issues every time.

support.toastmastersclubs.org/doc/item/emailing-agendas
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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