Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

valid email being rejected by FTH

  • SteveTheTechie
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Re: valid email being rejected by FTH

5 years 3 months ago - 5 years 3 months ago
#84411
Treegirl wrote:
Okay, I will pass on the message. I have seen in some of the other posts something about adding an email address to the white list? Would this help in her case?

To be clear, the particular whitelist that would matter in this case is the whitelist with the users email agent / email provider (whitelist FTH server email address) and *not* your club website email whitelist in the admin console. In other words, the user's email agent needs to be "told" to allow email from the FTH server (don't block us). This is different from the whitelist in the admin console--that is used to tell the server not to block emails it *receives*.

I only bring this up as I think sometimes people get confused by which whitelist is relevant.
Last edit: 5 years 3 months ago by SteveTheTechie.
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  • Treegirl
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Re: valid email being rejected by FTH

5 years 3 months ago
#84414
Thank you for the addition information. Very helpful to me as I learn how to manage the website. I have passed on the information to her. I am sure she will get it resolved now that you have explained where the problem is. Have a great day!
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