Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Cannot Change Member Password

  • That.Guy
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Cannot Change Member Password

5 years 2 months ago
#84705
Club 6379 here, I'm trying to update a member's primary email address in the admin panel. I get this error message:
You have errors in your form below. Please scroll down and correct the following:
The primary e-mail address is already being used by another member in this club. Please choose another.

His new email is his "firstname@firstname lastname" and has been his secondary email address for many years. His old primary is a Road Runner address, so that needs to go away. I'm thinking you need to reset the counter, is that it?
Thanks,.
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  • Pam
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Re: Cannot Change Member Password

5 years 2 months ago
#84707
We need at least a first name to investigate. Peter's address fits that description and is already set, with no secondary address.

If it is someone other than him, check your other lists (guest, prospects etc. for duplication)
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  • That.Guy
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Re: Cannot Change Member Password

5 years 2 months ago
#84733
Ah, my apologies. His first name is Thom. His current secondary should be his primary, which is thom@thomsinger.com. Currently his primary email is tsinger@austin.rr.com, which needs to be deleted or the counter reset.

Thanks!
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  • SteveTheTechie
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Re: Cannot Change Member Password

5 years 2 months ago
#84736
The bounce count has nothing to do with this. The error message is due to detecting a potential duplicate email address issue.
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  • That.Guy
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Re: Cannot Change Member Password

5 years 2 months ago
#84737
I'd already verified that there was no duplicate email. I've just verified it again. How do we fix this?
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  • Pam
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Re: Cannot Change Member Password

5 years 2 months ago
#84738
Make sure you delete the current secondary address before adding it as the primary address (you drill down to do that from the view/edit profile button at the end of his record). You can't have the same address as primary and secondary.
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