E-mail sent by member to club members not received - by anybody

One of our members sent an e-mail to members-2309983@toastmastersclubs.org on June 30, 2015 at 10:28 p.m. EDT. Nobody received it. Other members, myself included, use that e-mail address and have no trouble. The member was sending from the e-mail address registered on FTH - I verified it. I don't want to post her e-mail address here unless I have to. Please let me know if you need it. She bcc'd her personal e-mail address in the same e-mail and she received the bcc'd e-mail. The members-2309983 e-mail address was in the "to" line - not the bcc line.

Below is the help topic on this issue. I have checked a-d. Please help with e-h. Let me know what other information you need.

"I sent an email to the members/officers list and *nobody* got it."

a - Verify that the destination email list address is correct. We can check if the system thinks it is invalid. Did this. Address is valid.

b - If the sender got a bounce email back, what does it say? Often, a user will try to send an email from their work email address, but they forgot to add it as a secondary email in their member profile so that the system will "recognize" them and let the email pass. No bounce e-mail received.

c - Check that there is nothing blocking *outgoing* emails on the user's end. Some recent spam filters will block *outgoing* email to recipients that the email provider deems as suspicious. That seems to happen with Hotmail a bit and also with corporate email (w/ company clubs). Member says spam filter is not blocking outgoing e-mail.

d - If you are using a custom domain, your DNS settings may be incorrect (MX setting). You can use www.geektools.com/digtool.php or www.digwebinterface.com/ to check against required DNS settings for custom domains ( support.toastmastersclubs.org/component/...r-various-registrars ). Other members can use the members-2309983@ e-mail address and e-mails are received by all.

e - The sender's ISP may be on SpamCop or similar which will cause it to be blocked by the FreeToastHost server. Brian can check that.

f - The sender may be blocked by the server for other reasons. We can check that.

g - We can check our email logs to determine whether the email was ever processed by FreeToastHost.

h - We can check our email logs to determine whether the email was received by any end recipients.

Simple enough. We do not support BCC... if she did anything with BCC the email should have been bounced and no one would have gotten it.

BCC has historically been used by spammers, so we do not support it.

BTW, the info@ email address that you have entered as your club archive email address is an invalid email address and is getting bounced every time. You need to enter an email address associated with email account (e.g., gmail) for the club archive email account.

Thank you and thank you Steve! I appreciate your prompt response. I'll let the member know about the bcc. And I'll take a look at updating the club archive e-mail address.

Have a wonderful weekend!