Members' existiing logins not working; but asked to re-set when not needed

Hello. I have been the admin for the site for a number of years:
woodfords.toastmastersclubs.org

Previousy, everything has run excellently well for years.

For the last month, though, when members try to log in, they now encounter a message that says they entered the INCORRECT password, after they entered it correctly. Even if they try to re-enter it because of a possibility of entering incorrectly, the same message appears. So, they use the send to re-set password system, which correctly sends them an email to re-set the password. When they do that, the new log in DOES work. However, it confusingly says they need to "close the dialog box" and then enter, although it LOOKS like they should just enter the the newly chosen password again. Anyway, this system DOES get them in to the site, as long as they do not get confused by that last confusing message.

I have experienced this problem too, so I confirm that it IS a new problem, using my Membership log in (not my Admin log in).

Can this please be fixed?

Thanks.

-Mark H, DTM
Site Admin
Club #816

PS - The Admin log in seems to have no problems, though.

You need to provide the exact steps for me to reproduce the issue. Are you sure it is not a cookies issue?

What browser?

Hello. I have been the admin for the site for a number of years:
woodfords.toastmastersclubs.org

Previously, everything has run excellently well for years.

For the last month, though, when members try to log in, they now encounter a message that says they entered the INCORRECT password, after they entered it correctly. Even if they try to re-enter it because of a possibility of entering incorrectly, the same message appears. So, they use the send to re-set password system, which correctly sends them an email to re-set the password. When they do that, the new log in DOES work. However, it confusingly says they need to "close the dialog box" and then enter, although it LOOKS like they should just enter the the newly chosen password again. Anyway, this system DOES get them in to the site, as long as they do not get confused by that last confusing message.

I have experienced this problem too, so I confirm that it IS a new problem, using my Membership log in (not my Admin log in).

Can this please be fixed?

Thanks.

-Mark H, DTM
Site Admin
Club #816
Woodfords Toastmasters Club

PS - The Admin log in seems to have no problems, though.

Thank you for replying.

I did give you the sequence. Do you need me to cut and paste it?

This problem never occurred before, but now happens for all members on our website.

I do not know if it is a cookie issue.

Maybe you have just fixed it right now, or maybe the site is temperamental.... but it seems to be working correctly now.

Please keep an eye on the site just in case it it is "losing" our members' existing logins/passwords. I am fearful to say it is "all working," so quickly in case it breaks down again later this same way.

Does that makes sense?

Thanks.

-Mark !!

Mark,

I am the system developer... .I write the software code for the system.

You appear to have a fairly new website.... you *must* enable cookies for your website. That is where the login status is stored.

I created myself as a member in your club website, did the create password thing, logged out, logged back in with the password. Bottom line: no issues. I logged in as you, no issues.

You maybe have not enabled your cookie usage for your browser... that will cause logouts and problems with logins. See the following: support.toastmastersclubs.org/doc/item/cookie-settings

If you still think you are having an issue, then I need you to tell me what to do differently so that I can reproduce what you are seeing. Right now, I do not see any problem except maybe what would be caused by cookie issues.