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Password Reset for Member

davidacarlos
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Password Reset for Member

8 years 10 months ago

#62971

I have a member that cannot remember his password. To complicate matters he no longer has access to the email he used to log into the site. So the normal password reset tool doesn't work. As the administrator of the site is there anyway to manually reset his password so he can log in?

David

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Heni
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Re: Password Reset for Member

8 years 10 months ago

#62972

As administrator, you can change his email. Then he can reset the password.

Clubs #1137486 & #777940
FTH Field Officer, District 112, (NZ North)

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davidacarlos
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Re: Password Reset for Member

8 years 10 months ago

#62975

When I try to edit his profile I get the message: Admin Edits are DISABLED by the member. Is there another place I can go?

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Heni
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Re: Password Reset for Member

8 years 10 months ago

#62976

You should be able to go to Membership Management and change the email address that's displayed in the listing. There should be no need to go to the member's profile.

Clubs #1137486 & #777940
FTH Field Officer, District 112, (NZ North)

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