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Could not login

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7 years 6 months ago #67540 by R2
Could not login was created by R2
These are the words of one member:

"I can get in but can't log in."

And he is the only one who could not log in. What do you think is the problem?

He sent me the attached via email.

R2
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7 years 6 months ago #67541 by Pam
Replied by Pam on topic Could not login
Has he read the message and checked his email / junk mail for the authentication email?

If he isn't receiving that, you might find that his email address has been entered incorrectly.

We need your club number to investigate any further.

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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7 years 6 months ago #67542 by R2
Replied by R2 on topic Could not login
Hi Pam
Sorry I forgot to give my club number. Here... it is 787.
Thank you.

R2
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7 years 6 months ago #67543 by Pam
Replied by Pam on topic Could not login
Check his email address - gmail.com.au looks incorrect to me.
Sean's email address is also incorrect

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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7 years 6 months ago #67544 by R2
Replied by R2 on topic Could not login
HI Pam
Yes I already checked that email address with "0" and not an O and I will check again... there should not be an "au" if using gmail.

I will check Sean's
Thanks
R2 Club # 787

R2
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7 years 6 months ago #67545 by R2
Replied by R2 on topic Could not login
Hi
I am not sure where you are looking but I checked his email at Club Central and there is no "au" at the end. Sean is not even listed.
Can you please guide me where you saw the email with an "au" please.
Thanks
R2
Club #787

R2
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