No one can log into our Toastmaster website as administrator

Hello:
I am the president of our Big Apple Toastmasters club, number 4619 and neither I nor our VP of Education can log in as administrator to our website. This started after we received an email that one of our members who had been a previous officer, tried to log in as administrator and we denied him to be able to do so. We have sent in change of administrator form and also sent in to change password but it says it is going to the current administrator which I don't think it is being he was denied access.  HELP! 

Deb Miller, President and Colleen Fritsch VP of Education
 

Well, I can see that one of the admin change form submittals (there were 2) was approved.  That would only happen if somebody got an email and clicked the approval link in it.  The other admin change form was canceled, not the same as denied.

Current admin is listed as DANIEL SCHAAF.

If this is correct, then this person can simply click the Forgot Password link in the Admin Login dialog to have a link sent to their admin email address entered in the system.  The link will allow them to get in and they can then update their password in the Admin Info tab in the Admin Console / Website Settings module. 

If they do not get the link, they should 1st check their spam folder, then we would would need to verify that the entered email address is actually correct.

Hi Steve:
First, thanks for your email, I appreciate your quick turnaround.   Can you tell me who administrator change form was approved?   Dan Schaaf is no longer supposed to be the Administrator   and both  Colleen, Xenia and I sent back that he was not to have administrator rights and this is why we sent the form in after receiving  the other email.   Can we change administrators and not go through Dan as he is proving difficult and is no longer an officer.
Best regards,
Deb Miller
Big Apple Toastmasters
Club number 4619
 

The admin change form is all automated--sending replies back through the approval emails will not do anything.

We do not want to really be involved in internal club politics--that is one of several reasons we use an automated change form.  

With that in mind, I can offer you a few tips.  The admin change form for club websites has 3 people that can approve the change: the current admin, the current club president (you), and the email address listed as the club contact in Find A Club (starts w/ kseniiashtoko ... ).

Thus, the key is to have the admin change approved by either whoever is listed as the current club president in your website (you) or the person associated with the email address in the find a club listing for your club.  Just be prepared to quickly approve the change after the admin change form is submitted--usually, the emails containing the approval links should be received within ~15 minutes or less of submitting the form, depending on how busy the server is.  You have to be prepared that sometimes the approval email gets lands the spam folder--be prepared to look for it.

Therefore, with a little coordination, planning, and quick response to the approval email(s), you should be able to use the form to change the admin to whoever the new admin should be without having to deal with the current admin approver.  It can only be 1 registered person / email address; however, you can certainly share the admin password.

You could probably get this done yourself if you are willing to watch your email inbox (for the email containing the approval link) for about 15 mins after submitting the admin change form.  (You can put someone else's name and email address in the form.)  You can click the following to access the admin change form:   www.toastmastersclubs.org/change/