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Cannot get email with "code" from DropBox.com

  • rhtaylor3
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Re: Cannot get email with "code" from DropBox.com

2 years 6 months ago
#90044
StanGreen wrote:
The account is registered with our admin email address. 
Your club's FTH administrator email is a gmail account.

Dropbox offers two 2FA methods; text messages and an authenticator app.
Richard Taylor
TM Club #7045
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  • StanGreen
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Re: Cannot get email with "code" from DropBox.com

2 years 6 months ago
#90048
Hi rhtaylor3, I did not sign up for Box 2FA, they just decided that they needed me to verify me using my email address. Yes, our admin email address is GMail. Here again, this address belongs to the club admin, not a given person.
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Re: Cannot get email with "code" from DropBox.com

2 years 6 months ago
#90050
By using my personal DropBox account, I can see the passcode comes from no-reply@dropbox.com. I have added @dropbox.com as a whitelist, but it is still not working. Support, so far, is only via chatbot. The chatbot is not able to provide any ip address information. However, my guess is a company as big as DropBox will use multiple outgoing email servers and, therefore, multiple ip addresses. It looks like DropBox is using 108.160.*

Can you tell if FTH is blocking DropBox.com in a way that the whitelist is not working?
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  • SteveTheTechie
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Re: Cannot get email with "code" from DropBox.com

2 years 6 months ago - 2 years 6 months ago
#90051
The emails are being received/sent... not sure what Gmail is doing with them.
Code:
SUCCESS (User Email) Fri 2023/03/10 06:37:09 UTC Club:[3733] From:[no-reply@em-s.dropbox.com ()] To:[admin@novitoastmasters.com>NoviToastmasters@Gmail.com] CC: Subject:[Regarding your account: Don't forget about your Dropbox files]

The following is an issue that you should be aware of (you are using an invalid alias):
Code:
FAILURE (Invalid Alias/Group: vpeducation; Bounced) Sat 2023/02/18 18:38:20 UTC Club:[3733] From:[dropboxmail@dropbox.com] To:[vpeducation@novitoastmasters.com] CC: Subject:[Updates to our Terms of Service and Privacy Policy] ALL To: ALL CC:
Last edit: 2 years 6 months ago by SteveTheTechie.
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