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duplicate emails

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duplicate emails

3 days 1 hour ago
#98159
Midway Toastmasters club 383
 
Hello,

I'm seeing an issue where emails sent to our club member and guest email lists ("members-383@" and "guests-383@") show up twice in recipient email inboxes (two duplicate copies). This just started happening around 1 month ago. I've seen it happen with multiple different email senders, so I don't think it's just a personal email issue. 

Do you have any advice on how to resolve this issue? Are there any FreeToastHost settings that might cause this?

Also sorry for reposting this, but nobody responded the first time I posted this question here.

Thanks,
Bryan Brudevold 
VP PR
 

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Re: duplicate emails

2 days 20 hours ago
#98161
Are you mailing the Members and Guests in separate emails or both in the same email.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost

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Re: duplicate emails

2 days 15 hours ago
#98162
In this case one email is being addressed to both "members-383@" and "guests-383@" to send to both members and guests at the same time. But then everyone sees double copies of the email.

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Re: duplicate emails

2 days 14 hours ago
#98163
But then everyone sees double copies of the email.
@Brian; these double sends can be seen in the list server logs to both addresses.

I am wondering if this might be a quirk of the custom groups? Bryan, as a troubleshooting step to help FTH Admin (Brian), can you send a message to only one group? (either members or guests)
Richard Taylor
TM Club #7045

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Re: duplicate emails

2 days 3 hours ago
#98164
I sent an email to just guests-383 and I only saw one copy in my inbox. Then I repeated with members-383 and also saw only one copy. So this suggests the issue might only happen when emails are addressed to both lists.

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Re: duplicate emails

1 day 20 hours ago
#98167
It is a known issue, do NOT send to more than one list at a time.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost

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