Me:
Looks like I have found the problem.
When I click on the Contact Us button that is built into the home page sidebar, the Cloudflare captcha appears and the pop up works. There is no change to the URL that is being displayed when the pop up appears (
hinoonhsv.toastmastersclubs.org/
). When I mouse over the button, "javascript:" appears in the lower left of the screen.
On the other hand, if I click on the link we have added to the body of the page, it goes to:
hinoonhsv.toastmastersclubs.org/?contactus
. That brings up the correct pop up, but the CAPTCHA is not showing and the pop up doesn't work. If I mouse over the body-link version of Contact Us, before clicking it, I see "
hinoonhsv.toastmastersclubs.org/?contactus
".
Gemini: You’ve nailed it. That is a classic "detective find" in web troubleshooting. You’ve identified that the
method of entry is what's breaking the captcha, not necessarily the browser itself. Here is the breakdown of why one works and the other doesn't, and exactly what to tell the administrator to get it fixed.
The Technical "Why"
- The Sidebar Button (Working): This uses a JavaScript trigger. When you click it, the page stays exactly where it is, and a script simply "unhides" the contact form. Because the page didn't reload, the Cloudflare captcha script was already sitting there ready to go.
- The Body Link (Broken): This uses a URL Parameter (?contactus). This forces the entire page to reload and tells the server: "When you load this time, please pop up the contact form immediately."
The problem is that Cloudflare’s new captcha script is likely programmed to "wake up" only when that sidebar button is clicked. When the page loads via the URL link, the captcha script is "sleeping" because nobody clicked the specific button it’s watching. It doesn't realize the form is already open.
What to send to the Administrator You can now give them the "smoking gun." You should send them a message like this:
Update on Contact Us Captcha Issue: I’ve identified the specific trigger for the failure.1.
Works: Clicking the sidebar "Contact Us" button (which triggers via JavaScript on the base URL). The Cloudflare captcha loads correctly.2.
Fails: Accessing the form via the direct link
hinoonhsv.toastmastersclubs.org/?contactus.When
the page is loaded with the ?contactus parameter, the pop-up appears, but the
Cloudflare widget fails to initialize/render. It seems the captcha script is not being called when the form is opened via a URL parameter rather than a manual button click.