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New member NOT receiving Approval email 1 month 4 days ago #93951

  • cherih923
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I have a member who never receives the email that goes out, once we put him in as a new member. We have attempted to receive it from different computers and phones. Is there a way for him to be able to access the freetoasthost site without the approval email? He  has a gmail account. We have sent the the email several times. It looks like it is sent but he never receives it.
Please advise.
 
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New member NOT receiving Approval email 1 month 4 days ago #93952

  • rhtaylor3
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The only way to activate a member account is for the new member to accept the opt-in email. However, no one on your Members list is currently pending opt-in to access the site. (no members have a strikeout line through their name.)

Add the new member again and if they continue having trouble finding the opt-in email we can identify which one to investigate by the strikeout line through their name.

support.toastmastersclubs.org/doc/item/m...ip-panel#add-members
 
Richard Taylor
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Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com
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New member NOT receiving Approval email 1 month 4 days ago #93953

  • Pam
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Do you mean he hasn't received the opt-in message?  I don't see any outstanding opt-in emails for your club.  
Has he checked his junk mail?  Please refer to this documentation: support.toastmastersclubs.org/doc/item/e...embers-receive-email

If he has already opted in, and his messages aren't going to his junk mail, we'll need at least his first name or last name to trace the problem
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
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