IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
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TOPIC:

Reset Website PW & Initial Startup 6 years 4 months ago #73935

TDKtalks Topic Author Visitor	Can someone reset a FTH website that was never setup proplerly. I am supporting our D42 clubs with their FTH website and do NOT want to post the club name or number here. Can you contact me privately please ? Thanks Terry PRM of D42TM.org
	The topic has been locked.

Reset Website PW & Initial Startup 6 years 4 months ago #73937

Brian Offline Administrator Posts: 10476 Thank you received: 3867	The club is in control of their website. We don't deal with third parties. Have the club follow these instructions. Changing site administrators when the previous one is no longer available support.toastmastersclubs.org/doc/item/w...-no-longer-available
	The topic has been locked.

Reset Website PW & Initial Startup 6 years 3 months ago #74297

Brian Offline Administrator Posts: 10476 Thank you received: 3867	As we have no club number to refer to, we cannot look and see what problems there are.
	The topic has been locked.

Reset Website PW & Initial Startup 6 years 3 months ago #74405

Brian Offline Administrator Posts: 10476 Thank you received: 3867	We do no do private support. We do not do support without a club number. The site admin should be the one contacting us if they have issues after reading the documentation on this site.
	The topic has been locked.

Reset Website PW & Initial Startup 6 years 3 months ago #74406

Pam
Away
Administrator
Posts: 3714
Thank you received: 1122

The Toast Office - #1341421
Report Sender: TDKtalks
Can someone in support help me please? Sarah, the admin (she gets the pw reset, but when she goes to login, she does not see her name in the pulldown and therefore cannot login ;(

Club 1341421 has no members on the FreeToastHost Membership Management database. This is not linked to the TI database. See here for how to add members: support.toastmastersclubs.org/doc/item/m...hip-management-index

At this stage Sarah can log in as admin and add members as well as access all of the admin features.
She might find this document a good place to start support.toastmastersclubs.org/doc/item/quick-start-page
More documentatio here: support.toastmastersclubs.org/doc

The topic has been locked.

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