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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83710

  • jeaniebob1978
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Please, please, PLEASE! It has been more than 6 months and we still have not been able to get our website, 3306.toastmastersclubs.org set up completely properly with our new CDL, LansingYawnPatrol.com. We have gone back and forth between you and GoDaddy.com and both parties continue to tell us we have to work with the other.

May we please just set up a phone call, 30 minutes in length max, with someone with FTH to get this corrected? We have no one in our club who can figure this out and we've exhausted our resources trying to find someone outside Toastmasters to help us. In the spirit of May 4, "Obi Wan, you are our only hope."

I believe we have the documentation needed from GoDaddy.com, but maybe we've asked for the wrong information. We've shared your past messages to us with them and they say they can't help. We want to continue with this platform, as we've invested so much time to content.

We cannot access the page with the CDL; we are getting a message that the CDL is going to be sold; we can no longer update the content on our page. There is more. I cannot tell you how desperate we've become to remedy this situation and we would so greatly appreciate your assistance. We can set up a Zoom meeting in order to share screens. We are not asking you to maintain our page, but are merely asking for your assistance to teach us what we have been unable to figure out from your manual documents and GoDaddy's documents.

Sherry Campbell
Immediate Past President
Yawn Patrol #3306
517-290-7247
This email address is being protected from spambots. You need JavaScript enabled to view it.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83716

  • Brian
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1) FTH does NOT offer phone support to anyone.
2) you pay your registrar for support and they have a support phone number please take advantage of their service.
3) if you cannot figure is out, private message me your godaddy user and password, and make sure you do not have phone validating enabled on the account.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83727

  • jeaniebob1978
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Brian: what is the difference between the "alias" URL and a custom domain name? We just couldn't use www.yawnpatrol.com anymore and purchased www.lansingyawnpatrol.com

Sherry Campbell
Yawn Patrol #3306
517-290-7247
This email address is being protected from spambots. You need JavaScript enabled to view it.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83728

  • SteveTheTechie
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We have docs that cover the differences:
support.toastmastersclubs.org/doc/item/website-alias
support.toastmastersclubs.org/doc/item/a...whats-the-difference
support.toastmastersclubs.org/doc/item/d...tical-considerations

Many clubs elect to use website aliases so that they do not have to deal with setting up their DNS for the custom domain and do not have to remember to renew their domain subscriptions with their registrar.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83737

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Well, this is a head-slapper! What we have here is a failure to communicate! We just want to change our web alias. I've followed the instructions that you provided above, but I fear some settings were changed as we tried to figure out what to do. Are you able to "reset" everything so that we can just add the lansingyawnpatrol as our new alias?
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83738

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You can always get to your website using
3306.toastmastersclubs.org

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83740

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If you want to use a website alias, then just enter it into the Basic Settings tab of your admin console. We will not do this for you. You need to learn to maintain your website.

If you decide that you do not want to use a custom domain, then just delete it from the same tab.

Keep in mind that you would need to use lansingyawnpatrol.toastmastersclubs.org to access your website with the website alias.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83744

  • jeaniebob1978
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Ugh! This is so confusing! Was our www.yawnpatrol.com an alias or a CDN? I suspect someone had set up our site with the CDN, since we "lost" it by not paying for it.

I feel like I'm making some sense of this and I'm getting a great education. However, this is a volunteer position for me.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83746

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Ugh! This is so confusing! Was our www.yawnpatrol.com an alias or a CDN? I suspect someone had set up our site with the CDN, since we "lost" it by not paying for it.

I feel like I'm making some sense of this and I'm getting a great education. However, this is a volunteer position for me.


Was custom domain name
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: jeaniebob1978
Last edit: by SteveTheTechie.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83756

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Hello again! In your document, "Configuring DNS settings for a Custom Domain Name" it says ". . .and/or your registrar isn't included in our list of registrars below what we have instructions for. . ."
I don't see the list of registrars. Can you tell me if GoDaddy is on your list?
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83758

  • Brian
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once again

if you cannot figure is out, private message me your godaddy user and password, and make sure you do not have phone validating enabled on the account.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83760

  • jeaniebob1978
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Good morning!

Here is the GoDaddy.com information for DUH!
Sherry Campbell
Immediate Past President
Yawn Patro #3306
Last edit: by Brian.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83761

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1) I said to PM me the information
2) you have the secondary validation turned on, now you need to provide the code sent to your email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
Last edit: by Brian.
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Continued Problems with new Custom Domain Name - #3306 2 years 10 months ago #83763

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I have made the changes to your DNS records at godaddy.

lansingyawnpatrol.com/ is now working
www will work in about 2 hours.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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