TOPIC:

Hi !

Seems our website www.athlonetoastmasters.org/ is down.
Please can you check what can be done?

Many thanks for your help!
 

What is your club number?

You haven't provided your club number, so we can't give specific help.  Try using your free  FTH URL:  nnnn.toastmastersclubs.org , replacing nnnn with your club number.

www.athlonetoastmasters.org  is an invalid domain, which probably means your domain name has expired.  If so you'll need to renew it to access your website using that URL.
 

I searched our db using your forum user email address that is in your forum profile and found you in our database in club number 6573.  

Please always provide your club number as we can never be sure that the email address used for a forum profile is the same as used for a FTH member profile.

Assuming that your club number is 6573, you can access your club website using ​6573.toastmastersclubs.org

You can access your club website with that url until you get your custom domain issues sorted out.  I agree that it looks like it expired.  Because nobody put any custom domain name registrar information in your club website, we cannot really help you figure out now to get it registered again.  

Hi !

Yes, club number is 6573.
THanks for providing the alternative URL that works for our club.
How do we get our custom domain issue sorted?
Where do we put our custom domain name registrar information in our club website?
​​​​​​ Many thanks!!!

You'll have to contact your registrar to renew your domain name.  Once you've done that, make sure that the settings are configured as per the documentation here: support.toastmastersclubs.org/doc/item/dns-settings-overview

There is space on the Admin Console / Basic Settings tab for your registrar details.  It is there to help you (or your successors) in situations like this 

Hi Pam ! 

Many thanks for your prompt response.
Unfortunately there is no input in the Registrar Details section.

Please see the attachment in relation to what I see.

Best wishes.
 

SteveTheTechie wrote:

Because nobody put any custom domain name registrar information in your club website, we cannot really help you figure out now to get it registered again.  

It appears the previous account owner let it lapse as your domain is available. The good news is you don't have to track down a member/former member who might have control of the domain in their personal account. You can create a new account. Search for your domain at Whois (www.whois.net/) or Godaddy (www.godaddy.com/) or any domain registrar that you prefer to use.

Once that is done you can populate the Registrar Information box so a future club admin doesn't have to go through this process at renewal time.

Alternatively, FTH provides a way for clubs to 'brand' their address without the added expense and technical support of a 3rd party domain;

support.toastmastersclubs.org/doc/item/website-alias

dtmsomesh wrote:

Hi Pam ! 

Many thanks for your prompt response.
Unfortunately there is no input in the Registrar Details section.

Please see the attachment in relation to what I see.

Best wishes.

That is because whoever set up your custom domain never entered that information there as we generally recommend.   (We know that over time, club members come and go and stuff gets forgotten--that is why that box is there.)

My recommendation... if you know which past or present club member set up your custom domain, then talk to them.   If you do not know that, then you will need to reach out to one of the many available domain name registrars (e.g. GoDaddy or Namecheap) to register the domain name again--they will charge a small fee for that and the name registration will expire again at some point in the future.  Once you do that, talk to us again to guide you in getting it set up again w/ your website.

As an alternative, you may want to just consider ditching the whole custom domain name approach and switch to using a website alias.  A website alias is free, less complicated, based solely on what FTH provides and essentially serves the same purpose as a custom domain name.  For more details, look at the following docs:

• support.toastmastersclubs.org/doc/item/a...whats-the-difference
• support.toastmastersclubs.org/doc/item/d...tical-considerations

 

Thank you very much. Things are much clear now.

Apologies - another question: Why do we get the subscribe message in the home page?
How do we remove it?

Many thanks once again!!

 

You clicked the link in the email to unsubscribe from your FTH website.
Did you READ the link before you clicked it?

Brian wrote:

You clicked the link in the email to unsubscribe from your FTH website.
Did you READ the link before you clicked it?

No, it is mangled content.  You would not be able to still see the unsubscribe message if someone else clicked the unsubscribe link.

dtmsomesh wrote:

Thank you very much. Things are much clear now.

Apologies - another question: Why do we get the subscribe message in the home page?
How do we remove it?

Many thanks once again!!


 

You mangled the HTML code by trying to jam a bunch of stuff into the page caption, which is not what it is intended for.   It only holds 500 characters & html formatting code max.  Anything extra will get truncated and mess up the HTML code.

I cleared the code out so the page properly renders now.  Here it is... notice that it is truncated at the end... too long: 

You also have a script in the home page content.  We do not support scripts in user content.

Thank you very much Steve for your support.
Much appreciated !!!