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TOPIC:

New Member Can't Access Website 1 year 3 days ago #90328

jeaniebob1978 Topic Author Offline Senior Member Posts: 42 Thank you received: 1	New Member (Michelle Carpenter) can't get into the Lansing Yawn Patrol website. She has forgotten her password and isn't getting an email to reset it. This email address is being protected from spambots. You need JavaScript enabled to view it..
	The topic has been locked.

New Member Can't Access Website 1 year 3 days ago #90331

Brian Offline Administrator Posts: 11660 Thank you received: 3880	What is your club number? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

New Member Can't Access Website 1 year 2 days ago #90334

jeaniebob1978 Topic Author Offline Senior Member Posts: 42 Thank you received: 1	Sorry. Club number is 3306 (Yawn Patrol, Lansing MI)
	The topic has been locked.

New Member Can't Access Website 1 year 2 days ago #90341

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 560
Thank you received: 160

I see a successful email delivery to her today in the FTH email logs but it's not a password reset email. The member access log in your site shows that she hasn't yet logged into the site. She did accept the opt-in at some point (there's no strikethrough on her name in Membership Management) so she evidently has previously received email from FTH.

Please ask her to run the password re-set process again;

support.toastmastersclubs.org/doc/item/b...n#forgotten-password

She may also need to white list the FTH address. See instructions here;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

Richard Taylor
--
Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com

The topic has been locked.

New Member Can't Access Website 1 year 1 day ago #90344

jeaniebob1978 Topic Author Offline Senior Member Posts: 42 Thank you received: 1	We get an error 404 message when we try to open those links. The following user(s) said Thank You: Brian
	The topic has been locked.

New Member Can't Access Website 1 year 1 day ago #90345

Brian Offline Administrator Posts: 11660 Thank you received: 3880	Click the links do not copy and paste them Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

New Member Can't Access Website 1 year 23 hours ago #90346

jeaniebob1978 Topic Author Offline Senior Member Posts: 42 Thank you received: 1	That is what we both did. Neither way works.
	The topic has been locked.

New Member Can't Access Website 1 year 23 hours ago #90347

Brian Offline Administrator Posts: 11660 Thank you received: 3880	I clicked on the links and they work correctly. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.