IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

Login for Mary Bell (englein28@gmail.com) not working 2 years 2 weeks ago #90552

kasemp67@gmail.com
Topic Author
Offline
New Member
Posts: 9
Thank you received: 0

Hi there,

I am club presdient for Civil Tongues Club #6222. My fellow club member, Mary Bell, cannot login into the club website. She has tried over and over again to do password resets and has been able to login to it. However, she tells me that when she tries to access the club meeting agendas, she gets instead some character riding a bicycle She also told me that when our club VPPR advised her to email the server *about the login/access problem, she said that she then received an email notice that the club number belonged to other clubs, which makes no sense to me. Since I have never heard of anyone else unable to reset his/her password, let alone get the bicycle icon when accessing the meeting agendas even after some attempts to do so and then unable to access the meeting agendas.

I am not sure how to help her but hope that you could look into it and help us figure it out.

Thanks,

Karen A.Semprevivo
Club President Civil Tongues Toastmasters Club

The topic has been locked.

Login for Mary Bell (englein28@gmail.com) not working 2 years 2 weeks ago #90553

Pam
Offline
Administrator
Posts: 3704
Thank you received: 1120

There are two issues here:
1 - Your member's name has not been entered as Mary on your club website, so if she is trying to access the site as Mary, she won't get to it - she'll have to use her email address. If the name needs to be changed, that can be done by someone with Membership Management access, or by the member in her profile once she has logged in.

2 - she seems to have passed the opt-in phase, so she'll need to refer to steps 1-3 at the bottom of this documentation for login instructions: support.toastmastersclubs.org/doc/item/browsing-and-logging-in Simply enter her email address in the top box (her name won't work until it is fixed) and leave the bottom one empty, then click authenticate....

___________
If she doesn't actually get the authentication email (I doubt that is a problem as she has opted in), refer her to this documentation: support.toastmastersclubs.org/doc/item/e...embers-receive-email

The following user(s) said Thank You: SteveTheTechie

The topic has been locked.

Login for Mary Bell (englein28@gmail.com) not working 2 years 2 weeks ago #90577

Brian Offline Administrator Posts: 10468 Thank you received: 3866	Your club does not have a member named Mary Bell. The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

Forum

Support Requests

Public Forums