TOPIC:

Our Club VPE has received the following message from FTH System Warning:[Fri, 26 May 2023 15:19:59 UTC, FreeToastHost System Warning] Emails sent to the email address [ **retracted because I cannot ascertain if this is going to a public forum or to a support team member - it will be provided on follow-up from a support team member ] have bounced too many times and exceeded the FreeToastHost limit for returned emails.  The error information for the last bounced email is as follows: Your email message to [** see above] could not be deliveredand was returned to the FreeToastHost server. Details are as follows:                Recipient Email Address: [** see above]               Email Subject: =?UTF-8?B?U2VjdXJlbHkgdXBkYXRlIHlvdXIgY29udGFjdCBkZXRhaWxzIQ==?=               Date Sent: Fri, 26 May 2023 11:04:58 +0000 (UTC)                Diagnostic Code: 558-5.7.1 Message content rejected due to suspected spam. IB703               Delivery Status: 5.0.0               Date Last Attempted: Fri, 26 May 2023 15:19:54 GMT NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.               Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:                               support.toastmastersclubs.org/doc/item/e...embers-receive-email If you have any questions about this, please visit us at support.toastmastersclubs.org.  This automatically generated message is to notify you that this email address ***has been removed*** from the FreeToastHost database to prevent it from causing further bounces.  Places where this email address was cleared are as follows: Secondary Email Address for Member Robin Lonsdale DTM,Website Admin Email Address Repeatedly attempting to send emails to invalid, non-working email addresses hurts the overall email reputation of the FreeToastHost system and will not be tolerated. Please ensure that valid, functioning email addresses are in use to prevent further actions of this nature in the future. Refer to the following user documentation in the future to ensure that your recipients can receive your emails:https://support.toastmastersclubs.org/doc/item/ensuring-that-members-receive-email If you have any questions about this warning

Thank you for responding to my request: Morrie Goodz VPM, Donnybrook Gourmet Toastmasters  Club # 4281544

This seems to be a bit of a Catch-22 situation.  Your VPE is also your VPPR, and your FTH vppr alias email address is being spammed a lot.  This is getting through to bigpond, and they are rejecting it, so it isn't actually your VPE that is initiating the spam, but because bigpond is rejecting it, it is being flagged by our system as a bad address.  Your VPPR won't actually ever receive the spam email.

Note that it is her bigpond.com address that has been caught up in this, even though her secondary address has been removed (I have no idea why only that one has been flagged)
My suggestion is that you change your spam assassin threshold to 3 - that is the most conservative (I'm also a bigpond user and have used that setting for my club for years without any problems missing good email).  See the last paragraph in this document:  support.toastmastersclubs.org/doc/item/reducing-spam

Once you've changed the threshold, let us know so that we can reset her bounce count.  

Hi Pam - thanks. I have given your response to Robin to work through your suggestions.