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New Member cannot log into our site 7 months 5 days ago #91398

  • k2dneumi
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I am referring to new member (2 months and still cannot get in) Dan Barber. This is for Gainesville Toastmasters..  I have entered him in Quick Add and saw that he had been added before incorrectly.  I finally got that resolved ,and resent the opt in email which he did opt in but when he goes into our site he can enter his name or email and his name does not come up for him to create a password.  Please help me get to the bottom of this mystery.  Kathy Neumiller
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New Member cannot log into our site 7 months 5 days ago #91400

  • SteveTheTechie
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We would need your club number to investigate.

It might be that the member was previously added to a different (non-member) tab in Membership Management.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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New Member cannot log into our site 7 months 3 days ago #91427

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Club 2520
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New Member cannot log into our site 7 months 3 days ago #91430

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Your website still shows Dan as not having opted in.  

It is possible that mistakenly Dan clicked on something other than the opt-in.   All the emails new members sometimes get can be a bit overwhelming and confusing.

My suggestion:  Coordinate a bit closely w/ Dan...  Use the re-send opt-in email feature from the drop-down menu in membership management to send Dan a "fresh" opt-in email that lands at the top of his inbox.  After doing this, quickly tell Dan that you sent it and ask him to look for the most recent opt-in email... tell some words from the opt-in email to search for in his inbox.   
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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New Member cannot log into our site 7 months 3 days ago #91431

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1) Dan cannot log in until he opts in.
2) Dan's email was wrong gmail only has 1 L
I have corrected resent the opt-in email
You should follow-up with the people added to verify that they received the opt-in email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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New Member cannot log into our site 7 months 3 days ago #91436

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2) Dan's email was wrong gmail only has 1 L
I have corrected resent the opt-in email

 


Oh, that will make a difference.       
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: k2dneumi
Last edit: by SteveTheTechie.
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New Member cannot log into our site 7 months 2 days ago #91444

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I sat next to him while he opted in.  But when he went to our site and tried to enter his name, email or other his name did not come up for him to enter a password.  I can see him in the member's list with a line through his name.  It makes no sense but he is very frustrated.
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New Member cannot log into our site 7 months 2 days ago #91446

  • rhtaylor3
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As long as that line is through a name the opt-in has not occurred and the site login is not yet enabled.

When the 'Agree' link is clicked in the opt-in email a confirmation screen will appear.

support.toastmastersclubs.org/doc/item/browsing-and-logging-in

Also; your site is set to automatically send the New Member Welcome email upon opt-in. (Membership Management >  Settings)

support.toastmastersclubs.org/doc/item/new-member-welcome

These are the two items to check for confirmation of a successful opt-in.
Richard Taylor
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Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com
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New Member cannot log into our site 6 months 4 weeks ago #91457

  • k2dneumi
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Ok, we have another meeting tonight.  I will try again to send him the opt-in email while we are together and report back sometime tomorrow.

Kathy
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New Member cannot log into our site 6 months 4 weeks ago #91461

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I deleted him from our Ste. Entered him again exactly how he was listed in TI. Resent the opt in letter and it worked!  Thanks for your sleuthing!!

Kathy
The following user(s) said Thank You: SteveTheTechie, rhtaylor3
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New Member cannot log into our site 6 months 4 weeks ago #91462

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Topic can be closed!!
The following user(s) said Thank You: SteveTheTechie
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