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Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Administrative Password issues

  • Pam
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Re: Administrative Password issues

8 years 1 month ago
#71414
Try the following:
Close all oy your browser windows which have the website open
Reload the website from the server (link at the very bottom of your page)
Log in as a member - see if you can edit your profile (on your website) without being logged out. If it is all correct just change something and save then change it back and save again.

If that works try logging in as admin again and see if it works now.
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  • jenerize
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Re: Administrative Password issues

8 years 1 month ago
#71419
5298045--Jennifer Zerba

I tried all of that to no avail. Can I talk to someone over the phone? This is day three trying to get into the website.
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  • SteveTheTechie
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Re: Administrative Password issues

8 years 1 month ago - 8 years 1 month ago
#71420
Jennifer, we are all volunteers and do not provide phone support.

I appears to me that you are getting a bit confused between your login for this support website and your own club website. The two are separate and distinct. The logins are separate--you cannot set your password on this support website hoping that it will also cause your password for your club website to be updated... it will not work.

If you are trying to set your administrator password for your club website, you can do that via the Administrator Information tab of the Website Settings module in the Admin Console. If you are having trouble remembering your password, the simplest thing to do is to click the Forgot Password link in the Admin Login dialog from your website---a link to get in will be set to your email address registered as the admin email. I have sent this link to you... please look for it in your email.

Lastly, it looks like you may have gotten logged out when you clicked the Save button. This can happen if your browser cookie settings are not set correctly, or if you (or someone else) have tried to log in simultaneously in another browser tab or another browser instance. Please check your cookie settings, close your all your browser instances, click the Reload link at the very bottom of your screen, and reload your browser, navigate to your website and try to login again.

Please reference the following documents:
support.toastmastersclubs.org/doc/item/cookie-settings
support.toastmastersclubs.org/doc/item/administrator-info
Last edit: 8 years 1 month ago by SteveTheTechie.
The following user(s) said Thank You: Pam
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