Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Login issues

  • mj@mjkahn.com
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Login issues

3 years 11 months ago - 3 years 11 months ago
#88968
[edit] Apologies. This occurs for all of the following clubs: 5525, 2078400, and 3785939.

Hi there,

For the past several weeks, I've been seeing a sporadic issue when I try to log in as a user (not as an admin). I start to enter my user name, click on my full name when it appears, then enter my password. When I click the Authenticate button, nothing happens. I don't see the little spinner and the login pop-up stays displayed. If I reload the whole page and try again, sometimes it works and sometimes it doesn't. Eventually, I always get in, but it may take several reloads/retries before I'm successful. This happens on the sites for all 3 of the clubs I belong to. I've recorded a video here, in case it's helpful to you:  opfocus.zoom.us/rec/share/LlPXkU7Mzi-GGH...rtTime=1665955327000  

I've been logging in for years with no problems. If there's anything I can do to help you diagnose this problem, please let me know. Thank you!

MJ Kahn
mj@mjkahn.com
978-590-5672
Last edit: 3 years 11 months ago by mj@mjkahn.com.
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  • Brian
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Re: Login issues

3 years 11 months ago
#88974
as ALWAYS we require your club number in order to assist you.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • Pam
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Re: Login issues

3 years 11 months ago
#88995
Have you tried using a different device?  If so, do you have the same issue?
Do you use a VPN?  If so, can you try logging out with it turned off?
Do other members of your club have the same problem?

My guess is that it is something to do with your computer/device.
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  • SteveTheTechie
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Re: Login issues

3 years 11 months ago - 3 years 11 months ago
#88998
Hi MJ! I suspect that your password filler is clashing with our autocomplete drop-down in the dialog.  I found the following via a Google search that may be helpful if you wish to disable it for the relevant websites:  1password.community/discussion/28328/is-there-an-exception-list

Also, I generally tell people who wish to use a password filler with FTH logins that they will usually have fewer headaches if they have their password filler type in their primary email address for the member login.

It also appears from the video that your browser is telling you to load its update.

This is very likely a clash of JavaScript between your password filler and our dialog JavaScript.  If you temporarily disable your password filler and/or any browser add-ins, do you see a difference?

Can you also click the reload link at the bottom of your screen to ensure you have the latest JavaScript for the system?
Last edit: 3 years 11 months ago by SteveTheTechie.
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