We need help for a member to establish login to our web site

rlchristensen wrote: Why do so many of our members struggle with this?

I think that many members struggle with the concept of "authenticating" and not putting in a password to retrieve their password.

"Authenticating" is just a big word that just means proving your identity.

We may need to add a "I forgot my password" button/link in the future since many members don't seem to get the concept of the not entering a password to get an email link.

If Matt has problems tonight - is it possible that I as site admin can set up a password for him? I understand I enter his name then the site admin password - then what happens?

You cannot set anothers password only they can.

Okay - I can't set a password for a member. Why do the instruction docs say this:
'

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To login as another member
(useful for sorting out problems with the member's account)

Enter that member's name or email address.
Click on their ID number.
Enter the administrator's password.
Click on the login / authenticate button.
'

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Is this just to show that the member name can be logged into?

rlchristensen wrote: If Matt has problems tonight - is it possible that I as site admin can set up a password for him? I understand I enter his name then the site admin password - then what happens?

What you can do is what I have done for one of the members in my club... Select their name from the member login drop down, but do not enter a password and click the Authenticate/Login button. You would be doing that for them.

When you do that they will get an email with a link in it. When they click the link it will take them directly to where they enter their password.

So, no you cannot enter the password for them, but you can smooth the process for them a little bit.

rlchristensen wrote: Okay - I can't set a password for a member. Why do the instruction docs say this:
'

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To login as another member
(useful for sorting out problems with the member's account)

Enter that member's name or email address.
Click on their ID number.
Enter the administrator's password.
Click on the login / authenticate button.
'

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Is this just to show that the member name can be logged into?

That is not setting their password that is fooling the system into thinking you are the member. However, the system still has the member's email address so any attempt to change the password will send the authentication link to their email address not yours.